Our mission is to create a technical environment that supports and enhances a clinical setting, instructional delivery, and student success. The IT Help Desk is the central point of contact for students, faculty, administration and staff who have computer and related technology questions or work requests. The Helpdesk will provide first-level support and work toward resolving reported issues for hardware, software, and printer problems. If the problem cannot be addressed through phone support, the Help Desk technician will generate a ticket in STARS and assign it to the appropriate Information Technology group. End users will receive automated emails both when a ticket is opened and when a ticket is closed.