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Workforce Education and Development

Course Descriptions (in alphabetical order)

Note: This is a list of typical courses offered through the Workforce Education and Development Office. Most courses will be offered at different times throughout the year and may vary slighlty based on the HSC location in which the course is offered.

For more information on these or other courses, please contact your local Workforce Education and Development Office.

The term "management" used in the following course descriptions refers to supervisors, managers, administrators, etc...

1 Day- New Employee Orientation

Description:

This class is required for new benefits and/or insurance eligible staff and graduate student employees of the Health Sciences Center and is to be attended within the first 30 days of employment.

Elements:

This ccourse is conducted in a classroom setting and is reccommend for all new employees and faculty members.

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2 Day- New Employee Orientation

Description:

This class is required for new benefits and/or insurance eligible staff and graduate student employees of the Health Sciences Center and is to be attended within the first 30 days of employment.

Elements:

This course is for all new employees and  faculty members.  This is held in a classroom setting only.

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Coaching for Improved Performance

Description:

In its simplest form, coaching is the act of helping others to perform better. Sometimes it is focused on helping to correct poor performance or improve existing skills. Other times it is targeted at developing new skills. Whichever the purpose, effective coaching will accelerate the development of employees and move them to higher levels of achievement.

Elements:

In its simplest form, coaching is the act of helping others to perform better.  Sometimes it is focused on helping to correct poor performance or improve existing skills.  Other times it is targeted at developing new skills.  Whichever the purpose, effective coaching will accelerate the development of employees and move them to higher levels of achievement. 

Participants will be ble to:

Identify 3 things an employee needs to be successful at their tasks
Determine the importance of coaching and becoming a coach
Identify whether a situation requires coaching

Learn the steps to 2 different coaching models


9 Step Coaching Model (Supervisor driven)
WIN BIG Coaching Model (Employee driven)

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Communication Strategies

Description:

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about them made you feel comfortable. A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.

Elements:

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others?

Can you recall an occasion where you met someone for the first time and immediately liked that person?

Something about them made you feel comfortable.

A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.

 

Objectives:

          Identify common communication problems

          Develop skills in asking questions that give you information you need

          Learn what your non-verbal messages are telling others

          Develop active listening skills

          Create a Personal Action Plan for increasing your communication skills

 

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Conflict Resolution

Description:

Provide tools that will enable participants to constructively deal with conflict. Interpersonal, small group, organizational, and community conflict will be covered within the training.

Elements:

Provide tools that will enable participants to constructively deal with conflict. Interpersonal, small group, organizational, and community conflict will be covered within the training.

-Develop an appreciation of the dynamic relationship between conflict analysis and resolution.
-Gain an understanding of reflective practice in both personal and professional terms.
-Consider aspects of culture, gender, power, and ethics as they affect both conflict as well as resolution attempts.
-Practice various conflict resolution techniques.
-Increase critical thinking abilities.

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Coping with Chaos

Description:

This class will present tools that will enable individuals to cope successfully with everyday chaos

Elements:

This class will present tools that will enable individuals to cope successfully with everyday chaos

Participants will learn the following:

-Defining the Term Chaos
-Identifying Areas of Personal Chaos
-Identifying Common Causes of Chaos
-Examine Practical Tools that Enable Individuals to Successfully Cope with Chaos

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Discipline and Doumentation Training for Managers

Description:

This course is designed for those serving in a management role (supervisor and above). The primary goal of this course is to enable participants to identify, assess, communicate and document employee conduct issues according to TTUHSC OP 70.31 Employee Conduct, Discipline and Separation of Employees, in order to reach and maintain a respectful work environment. This course is recommended for all TTUHSC personnel who serve in a management capacity and have any decision-making authority or influence on employees in their department.

Elements:

This course is designed for those serving in a management role (supervisor and above). The primary goal of this course is to enable participants to identify, assess, communicate and document employee conduct issues according to TTUHSC OP 70.31 Employee Conduct, Discipline and Separation of Employees, in order to reach and maintain a respectful work environment.  This course is recommended for all TTUHSC personnel who serve in a management capacity and have any decision-making authority or influence on employees in their department.

Participants will learn to:
Identify behavior that fails to meet conduct or performance expectations
Assess employee issues to determine appropriate action
Effectively communicate to the employee what the issue is and the expectation going forward
Clearly and precisely document the communication with the employee utilizing the Progressive Disciplinary Process

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Eat That Frog

Description:

The key to reaching high levels of performance and productivity is to develop the lifelong habit of tackling your major task first thing each morning. You must develop the routine of "eating your frog" before you do anything else and without taking too much time to think about it. Your ability to select your most important task at each moment, and then to get started on that task and to get it done quickly and well, will probably have more of an impact on your success than any other quality or skill you can develop. Mark Twain once said; "If the first thing you do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing that, that is probably the worst thing that is going to happen to you all day long!"

Elements:

The key to reaching high levels of performance and productivity is to develop the lifelong habit of tackling your major task first thing each morning. You must develop the routine of "eating your frog" before you do anything else and without taking too much time to think about it.

Your ability to select your most important task at each moment, and then to get started on that task and to get it done quickly and well, will probably have more of an impact on your success than any other quality or skill you can develop.

Mark Twain once said; "If the first thing you do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing that, that is probably the worst thing that is going to happen to you all day long!"

In this 2-hour session we'll look at the importance of:

Taking Action Immediately

Developing the Habits of Success

Understanding the Three D's of New Habit Formation

Visualizing Yourself as You Want to Be

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Email Etiquette: What Not to Write

Description:

This workshop will highlight some practical, professional email tips to help users overcome or prevent common mistakes and pitfalls

Elements:

This workshop will highlight some practical, professional email tips to help users overcome or prevent common mistakes and pitfalls.

Objectives:

       Learn when it is appropriate to use email and when it is not appropriate to use email

       Discuss what not to send from work email

       Understand the use of Cc and Bcc

        Identify unprofessional traits in email messages

 

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EMP - TTUHSC Equal Employment Opportunity and the Prevention of Sexual Harassment Training (Employee/Resident/Student Version)

Description:

TTUHSC Equal Employment Opportunity and the Prevention of Sexual Harassment Training (Employee/Resident/Student Version)

Elements:


As an EEO/AA employer, TTUHSC will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.


IMPORTANT INSTRUCTIONS – PLEASE READ BEFORE STARTING THIS PROGRAM!!

In order to get the full benefit of this program, you will need the following:

1.      Computer with (i) Sound card AND (ii) Speakers or Headset (if you prefer to listen in privacy).

2.      Adobe Flash Player installed on your computer (Ver. 9 or higher). Click Here if you want to download.

3.      Printer to print your certificate of completion

4. Employees must send  signed copy of you certificate to your local Human Resources Office!


Please Note: If you are a student and are required by your school to take this course you do not need to send your certificate to the HR office.

BEFORE YOU BEGIN:

1.      Your computer must be connected to an operational printer.

2.      Ensure that you have allotted sufficient time (approximately 60 minutes) to complete this program. If you exit prior to completion, the program will not recognize where you stopped. If you need to stop and return later, you can either use your browser book marking feature to mark and return to your stopping point, or jump forward to where you left off by using the menu at the left side of each page.

3.      The presentation may take a few minutes to load depending on your internet connection and computer speed. If you program doesn't load in 15 seconds after you click on your version, please press the F5 button (Refresh) on your keyboard.  Also please note that pop-up blockers will sometimes cause problems with loading this program.  Make sure the pop-up blockers are turned off while watching this program if if does not load.

4.      You must complete the program in its entirety before taking the assessment.


If you have any questions or concerns please contact your local TTUHSC Workforce Education & Development (WED) representative or call WED in Lubbock at 806-743-4750 ext. 247.

Please sign in using eRaider to proceed with training. If you do not have an eRaider ID, please call the IT Help Desk at (806) 743-1234.

NOTE TO ALL USERS: If your program doesn't load 15 seconds after the new browser window opens to view the program, please refresh your browser window. This can be done by clicking the refresh button in your browser or pressing the F5 button on your keyboard. Attention FireFox Users – We have noticed that some FireFox users experience the program not loading initially. If this occurs you should refresh your browser window as described above.

 

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Employee Retention-Bloom Where You're Planted

Description:

Workshop is designed to assist employees with finding workplace satisfaction.

Elements:

Workshop is designed to assist employees with finding workplace satisfaction.

Upon successfully completing this course, students will have knowledge of:
" The 5 key messages for finding workplace satisfaction
" The equity they have built in their current job
" How to begin creating a meaningful career pathway by being clear on interests and values
" How to ask for what you really want in your job

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Facing Forward

Description:

This class will provide tools to help individuals to focus on a vision for their future and identify the steps to take in order to achieve that vision.

Elements:

This class will provide tools to help individuals to focus on a vision for their future and identify the steps to take in order to  achieve that vision.

Objectives include:

Understanding the importance and need for a personal vision
Identifying your personal vision
Identifying individual steps to achieve your vision
Overcoming past regrets and fears of the future that would block your vision
How to move toward your vision today

 

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Faculty Recruitment Training

Description:

Detailed review of TTUHSC OP 60.09 to ensure that all faculty hires are conducted according to policy and abide by all state & federal regulations. The course will walk through the step by step defined hiring process as well as recommended practices for successful hiring

Elements:

Detailed review of TTUHSC  OP 60.09 to ensure that all faculty hires are conducted according to policy and abide by all state & federal regulations.  The course will walk through the step by step defined hiring process as well as recommended practices for successful hiring

Upon completion participants will:

Understand the enhancements to the faculty recruitment policy 60.09
Understand your roles & responsibilities
Recognize steps to ensure successful hiring

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Fraud Prevention

Description:

This workshop will help participants learn about common fraud schemes facing Universities, how 'red flags' of fraud can be used to aid in the University's fraud prevention efforts, understand internal controls and how to effectively balance risks and controls. Participants will be provided with information to help identify, detect and prevent fraud during the normal course of their job duties.

Elements:

This workshop will help participants learn about common fraud schemes facing Universities, how 'red flags' of fraud can be used to aid in the University's fraud prevention efforts, understand internal controls and how to effectively balance risks and controls.  Participants will be provided with information to help identify, detect and prevent fraud during the normal course of their job duties

Participants will also learn what controls can be put in place to prevent the occurrence of fraud in their department.  A portion of the workshop will address specific controls and institutional requirements related to cash handling including receipts processing, deposit preparation, and safeguarding of funds. 

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How to Complete an I-9

Description:

How to complete the I-9 correctly

Elements:

How to complete the I-9 correctly.
Learn the resources of the I-9.
Learn different forms of the I-9 and how to apply correctly.

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ICD10 Module 1

Description:

Coders training coding guidelines

Elements:

ICD9 and ICD10 comparrison
How did the changes come about?
Tabular list of diseases and injuries

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ICD10 Module 10

Description:

Chapter Specific Coding Guidelines of Symptoms, Signs and Abnormal Clinical and Laboratory Findings

Elements:

Chapter Specific Coding Guidelines of Symptoms, Signs and Abnormal Clinical and Laboratory Findings 

Objectives-

Use of a Symptom Code with a Definitive Diagnosis Code

Injury, Poisoning, and Certain other Consequences of External Causes of Morbidity

Factors Influencing Health Status and Aftercare

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ICD10 Module 2

Description:

Chapter Specific Coding Guidelines to cover diseases including : HIV, Sepsis, Postprocedural Infectional and Postprocedural Septic Shock, MRSA and SIRS.

Elements:

Chapter Specific Coding Guidelines to cover diseases including : HIV, Sepsis, Postprocedural Infectional and Postprocedural Septic Shock, MRSA and SIRS.

 Objectives-

Certain Infectious and Parasitic Diseases

Infectious Agents as the cause of Diseases Classified to other Chapters

Infections Resistant to Antibiotics

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ICD10 Module 3

Description:

Morphology codes are used principally in tumor or cancer registries for coding the site (topography) and the histology (morphology) of neoplasms, usually obtained from a pathology report.

Elements:

Morphology codes are used principally in tumor or cancer registries for coding the site (topography) and the histology  (morphology) of neoplasms, usually obtained from a pathology report.

Objectives-

The Property Code of Neoplasms

Comparison between ICD9 and ICD10

Sequencing of Neoplasm Codes

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ICD10 Module 4

Description:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of the blood and blood forming organs and certain disorders involving the immune mechanism.

Elements:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of the blood and blood forming organs and certain disorders involving the immune mechanism.

Objectives-

Comparison between ICD9 and ICD10

Endocrine, Nutritional and Metabolic Diseases

Complications of pregnancy, childbirth and the Puerperium

Overweight, Obesity and other Hyper alimentation

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ICD10 Module 5

Description:

Chapter Specific Coding Guidelines to cover diseases including :Mental, Behavioral and Neurodevelopmental; Disorders-Pain disorders related to psychological factors.

Elements:

Chapter Specific Coding Guidelines to cover diseases including :Mental, Behavioral and Neurodevelopmental; Disorders-Pain disorders related to psychological factors.

Objectives-

Mental and Behavioral Disorders due to Psychoactive Substance Use

Coding for  Borderline, Latent, Prepsychotic, and Schizotypal and Personality Disorders

Coding for Clinical Depression, Dysthymic Disorder, Major Depressive Disorder or Unipolar Depression.

Behavioral Syndromes associated with Physiological Disturbances and Physical Factors

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ICD10 Module 6

Description:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Nervous System, Diseases of Eye and Adnexa, Diseases of Ear and Mastoid Process

Elements:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Nervous System, Diseases of Eye and Adnexa, Diseases of Ear and Mastoid Process

Objectives-

Seizure Disorders, Chronic Pain Syndrome, and Postoperative Pain Associated with Specific Postoperative Complication

Bilateral Glaucoma Stage with Different Types or Stages

Diseases of Ear and Mastoid Process and Otitis Media

 

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ICD10 Module 7

Description:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Circulatory System, Respiratory System and Diseases of Skin

Elements:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Circulatory System, Respiratory System and Diseases of Skin

Objectives-

Coding of Coronary Arteries, Hypertension with Heart Disease and Hypertensive Chronic Kidney Disease

Coding of Acute Upper and Lower Respiratory Infections, Influenza and Pneumonia

Sequencing of Acute Respiratory Failure and Other Acute Conditions

Diseases of Esophagus, Stomach and Duodenum

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ICD10 Module 8

Description:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Skin, Musculoskeletal System, and Genitourinary System.

Elements:

Chapter Specific Coding Guidelines to cover diseases including:  Diseases of Skin, Musculoskeletal System, and Genitourinary System.

Objectives-

Coding for non-pressure, pressure and unspecified diseases of the skin and subcutaneous wounds

Acute Traumatic Versus Chronic or Recurrent Musculoskeletal Conditions

Chronic Kidney Disease and Kidney Transplant Status

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ICD10 Module 9

Description:

Chapter Specific Coding Guidelines to cover diseases including: Diseases of Obstetrics and Congenital Malformations, Deformations and Chromosomal Abnormalities

Elements:

Chapter Specific Coding Guidelines to cover diseases including:  Diseases of Obstetrics and Congenital Malformations, Deformations and Chromosomal Abnormalities

Objectives-

Pregnancy, Childbirth and the Puerperium

Pre-existing Conditions verses Conditions due to the Pregnancy

Newborn Perinatal Guidelines

Assigning Codes for Conditions that Require Treatment

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Identifying and Defining an Effective Team

Description:

During this 2 hour workshop, participants will learn to identify and define an effective team.

Elements:

During this 2 hour workshop, participants will learn to identify and define an effective team. 


By the end of this workshop, participants will:

·         Discover the difference between a group of people and a team.

·         Determine why a team is necessary

·         Learn about the different team models

·         Discuss what successful teams have

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Improving Press Ganey Scores

Description:

This is a one hour course designed to help participants to improve theri Press Ganey Scores.

Elements:

This is a one hour course designed to help participants to improve theri Press Ganey Scores

Objectives:


• Understand what Press Ganey is and what we can learn from it
• Brainstorm ways to improve our scores based on the current findings from the survey results

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Intro to Team Building

Description:

This 3 hour workshop is an introduction to teambuilding. Participants will discover what they desire their team to look like, what individual talents they bring to the table, challenges they may face against achieving their desired team, and the facets that make their team their greatest resource.

Elements:

Intro to Team Building

Course Description:

This 3 hour workshop is an introduction to teambuilding.  Participants will discover what they desire their team to look like, what individual talents they bring to the table, challenges they may face against achieving their desired team, and the facets that make their team their greatest resource.

 

Objectives:

By the end of this 3 hour workshop, participants will understand:

·         What they desire their team to look like

·         What individual talents they bring to the table

·         Challenges they may face against achieving their desired team

·         Facets that make their team their greatest resource.

 

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IS TRS Enough

Description:

Looking for Help with Financial Goals?

Elements:

 

How to evaluate and choose a retirement provider
Bringing multiple accounts together in one place
Creating an investment mix for your retirement plans
Guidance for your broader retirement needs

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It's More Than What You Say

Description:

: Communication is more than just the words you say – it is also tone and body language. It’s more important than ever to be aware of what your body is saying to the outside world. In this class, participants will discover how to overcome 25 negative body language habits.

Elements:

Communication is more than just the words you say – it is also tone and body language.  It’s more important than ever to be aware of what your body is saying to the outside world.  In this class, participants will discover how to overcome 25 negative body language habits.

Objectives:

·         To recognize negative body language habits and

·         To discover why they inhibit good communication

 

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Keys to Effective Performance Management

Description:

This class provides information on the Performance Management Process at TTUHSC and is required for all new supervisory personnel.

Elements:

This class provides information on the Performance Management Process at TTUHSC and is required for all new supervisory personnel.

Upon completion of this course the particiapnat will:

Discover the purpose of performance management
Provided a quick overview of the process
Gain practical application of the stages in the process
Provide a brief overview of the Performance Management System

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Leadership Completions

Description:

This course has a listing of all the employees who have completed LEADership Module 1 -7

Elements:

This course has a listing of all the employees who have completed LEADership Module 1 -7

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Leadership Final Exam

Description:

Welcome to the Online LEADership Assessment. This assessment consists of 25 multiple choice questions and a score of 80% or above is required for passing. Please note the following before starting: The assessment does not allow for book-marking. It is important that you allot sufficient time to start and complete the assessment in the same session (typically:30 minutes). If you close the assessment prior to completing, you will be required to restart at the beginning.

Elements:

Welcome to the Online LEADership Assessment. This assessment consists of 25 multiple choice questions and a score of 80% or above is required for passing. Please note the following before starting:

The assessment does not allow for book-marking. It is important that you allot sufficient time to start and complete the assessment in the same session (typically:30 minutes).

If you close the assessment prior to completing, you will be required to restart at the beginning.

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LEADING Simply Introduction

Description:

LEADING simply is a series of one hour classes that will provide you with the knowledge and support you need to transform your leadership abilities to the level of excellence you desire.

Elements:

LEADING simply will help you:
Model the performance you want to experience from your employees
Connect with them in a productive way
Involve them in your professional process as quick as you can and as much as you can

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LEADING Simply- Discipline Simplified

Description:

Do you find discilpline to be complicated if not intimidating? Are you looking for tools to help you achieve high performance with your team and successfully deal with unacceptable behaviors? LEADING simply-Discipline simplified is a one hour class that will equip you to set your team up for success and deal with undesired behavior in a positive and pro-active way.

Elements:

Do you find discipline to be complicated if not intimidating? Are you looking for tools to help you achieve high performance with your team and successfully deal with unacceptable behaviors?

 

LEADING Simply-Discipline simplified is a one hour class that will equip you to set your team up for success and deal with undesired behavior in a positive and pro-active way.

 

Discipline simplified will help you:

·        Discover a new perspective on discipline 

·        Implement an effective preventive maintenance plan for performance issues

·        Succesfuly address undesired behavior from difficult team members

·        Develop a powerful coaching system that can transform your team to a whole new level of performance

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LEADmod1-Lead With Style

Description:

The TTUHSC LEADership Program (Level 1) is a foundational program designed to provide managers and leaders at all levels with the fundamental management skills needed to effectively carry out their duties while integrating essential leadership qualities

Elements:

The TTUHSC LEADership Program (Level 1) is a foundational program designed to provide managers and leaders at all levels with the fundamental management skills needed to effectively carry out their duties while integrating essential leadership qualities

By the end of Module 1 - Lead with Style, participants will be able to:

- Describe the major components of the TTUHSC LEADership Level 1 Program
- Apply knowledge about personality styles to management and leadership  

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LEADmod2-The Key Responsibilities & Traits of a Manager-Leader

Description:

During this module, participants will be introduced to the concept of the "Manager-Leader" and the role they play as a manager-leader in accomplishing the mission of TTUHSC.

Elements:

During this module, participants will be introduced to the concept of the "Manager-Leader" and the role they play as a manager-leader in accomplishing the mission of TTUHSC.

By the end of Module 2:  The Key Responsibilties & Traits of a Manager-Leader, participants will be able to:

" Explain and identify the role and key responsibilities of a manager-leader
" Integrate personality styles information throughout manager-leader responsibilities

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LEADMod3 -The HR Connection

Description:

Module 3 covers the fundamentals of the TTUHSC hiring process from interviewing skills, salary administration, managing your employees' time and employee information to discipline.

Elements:

Module 3 covers the fundamentals of the TTUHSC hiring process from interviewing skills, salary administration, managing your employees' time and employee information to discipline.

The objectives for this module are for you to be able to:

" Follow the hiring processes at TTUHSC
" Apply the salary administration policies at TTUHSC
" Follow the operating policies regarding employees' time
" Identify information found in
Banner

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LEADmod4 -Conflict Resolution

Description:

Conflict is part of the workplace and effective conflict resolution is an important manager-leader responsibility. This module teaches the skills necessary to identify conflict and the steps necessary to help turn conflict into a positive occurrence that leads to better understanding and more effective workplace relationships.

Elements:

Conflict is part of the workplace and effective conflict resolution is an important manager-leader responsibility.  This module teaches the skills necessary to identify conflict and the steps necessary to help turn conflict into a positive occurrence that leads to better understanding and more effective workplace relationships.

 The following are covered during this module:
  Understanding Conflict (What is it and why does it occur?)
  Opportunities With Conflict
  Managerial Actions That Promote And Minimize Workplace Conflict
  Common Responses To Conflict
  Resolving Conflict With Others (Conflict Resolution)
  Resolving Conflict With Your Employees (Conflict Management/Managerial Mediation)

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LEADmod5-Leading a Respectful Workplace

Description:

Module 5: Leading a Respectful Workplace (4-hours) -This module focuses on the importance of diversity in the workplace by helping participants better understand and appreciate the importance of an institutional climate that equally welcomes, values, nurtures and respects the culture and contributions of all members of our pluralistic society.

Elements:

Module 5: Leading a Respectful Workplace (4-hours) -This module focuses on the importance of diversity in the workplace by helping participants better understand and appreciate the importance of an institutional climate that equally welcomes, values, nurtures and respects the culture and contributions of all members of our pluralistic society.

Today we’ll discuss why diversity is so important in our ever-changing world.  We’ll talk about different groups within our organization and what we can learn from those who are different from ourselves.

We’ll also talk about race, ethnicity, age and many other elements that help brighten the palette of the TTUHSC work place.  Throughout, we’ll discuss your role as a manager-leader in helping to make all of this happen.

As we cover this topic, consider the information presented from 2-points of view… that of your employees as well as yours as a manager-leader

Upon completion of this module, participants will be able to:

Identify the characteristics of a respectful workplace
Recognize the importance of diversity in the workplace
Understand TTUHSC’s commitment to diversity
Develop ways to lead a more respectful workplace at TTUHSC

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LEADmod6-Leadership Essentials: Creating Your Own Leadership Development Plan

Description:

Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches practical approaches for setting development goals, objectives, and actions designed to move you toward your vision. Lastly, it provides useful criteria for evaluating a personal leadership development plan.

Elements:

Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions.
This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches practical approaches for setting development goals, objectives, and actions designed to move you toward your vision. Lastly, it provides useful criteria for evaluating a personal leadership development plan. 

After completing this course, you should be able to accomplish the objectives from the following lessons and topics.

  Lesson: A Personal Leadership Development Plan 

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LEADmod7-Would I Follow Me?

Description:

This is the final module of the TTUHSC LEADership Program, a capstone class which specifically addresses leadership. This module also allows participants to complete an action plan to use for continued development of their leadership skills.

Elements:

This is the final module of the TTUHSC LEADership Program, a capstone class which specifically addresses leadership.  This module also allows participants to complete an action plan to use for continued development of their leadership skills.

The objectives for this module are for you to be able to:

" Identify key concepts covered in Modules 1-6
" Identify specific behaviors that do and do not inspire people to do their best.
" Describe the effects of a leader's behavior on a work group's

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Marooned - Team Adventure

Description:

The purpose of Marooned is to help groups understand the value of consensus decision making, develop interpersonal skills and learn to achieve team synergy.

Elements:

The purpose of Marooned is to help groups understand the value of consensus decision making, develop interpersonal skills and learn to achieve team synergy.

Objectives:

·         To gain an understanding for the concept of consensus decision

·         To provide an opportunity to practice 5 problem solving steps

·         To introduce the concept of synergy

 

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Microsoft Excel 2010- Level 1

Description:

This course presents the participant with the concepts and skills of spreadsheet development and includes the following topics: basic spreadsheet terminology and concepts; navigating the Excel screen; basic data entry and editing techniques; basic workbook management skills; print setup; and using the clipboard to cut, copy and paste cells of data. Learn to work with and copy multiple sheets, insert simple formulas and functions, adjust column/row size, understand Excel data types and use the formatting tools. This course is for those participants with little to no working knowledge of the application software.

Elements:

This course presents the participant with the concepts and skills of spreadsheet development and includes the following topics: basic spreadsheet terminology and concepts; navigating the Excel screen; basic data entry and editing techniques; basic workbook management skills; print setup; and using the clipboard to cut, copy and paste cells of data.  Learn to work with and copy multiple sheets, insert simple formulas and functions, adjust column/row size, understand Excel data types and use the formatting tools.  This course is for those participants with little to no working knowledge of the application software.

Participants will develop the skills to :
Begin new spreadsheet projects
Open and revise existing projects
Enter and revise data
Enter and revise formulas
Format spreadsheets utilizing themes

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Microsoft Excel 2010- Level 1

Description:

This course presents the participant with the concepts and skills of spreadsheet development and includes the following topics: basic spreadsheet terminology and concepts; navigating the Excel screen; basic data entry and editing techniques; basic workbook management skills; print setup; and using the clipboard to cut, copy and paste cells of data. Learn to work with and copy multiple sheets, insert simple formulas and functions, adjust column/row size, understand Excel data types and use the formatting tools. This course is for those participants with little to no working knowledge of the application software.

Elements:

This course presents the participant with the concepts and skills of spreadsheet development and includes the following topics: basic spreadsheet terminology and concepts; navigating the Excel screen; basic data entry and editing techniques; basic workbook management skills; print setup; and using the clipboard to cut, copy and paste cells of data.  Learn to work with and copy multiple sheets, insert simple formulas and functions, adjust column/row size, understand Excel data types and use the formatting tools.  This course is for those participants with little to no working knowledge of the application software.

Participants will develop the skills to :
Begin new spreadsheet projects
Open and revise existing projects
Enter and revise data
Enter and revise formulas
Format spreadsheets utilizing themes

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Microsoft Excel 2010- Level 2

Description:

This course will expand upon the skills you learned in the Excel 2010 Level 1 course and give you an opportunity to work with some more advanced features of Excel, including templates; sorting and filtering; importing and exporting; advanced formulas; analysis etc...

Elements:

This course will expand upon the skills you learned in the Excel 2010 Level 1 course and give you an opportunity to work with some more advanced features of Excel, including templates; sorting and filtering; importing and exporting; advanced formulas; analysis etc...

Upon sucessful completion of this course the student will be able to:

WORKING WITH TEMPLATES

(1)      Create a Workbook from an Excel Template
(2)      Create a Template
(3)      Create a Graphic
(4)      Create a Workbook from a User-defined

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Microsoft PowerPoint 2010- Level 1

Description:

PowerPoint is a powerful tool for preparing and presenting all types of computer-based presentations. Learn how to plan and utilize PowerPoint wizards and choose different layouts, color schemes and pre-designed presentation templates. Develop the necessary skills to: insert/size/position objects, mange graphics; properly format text, add animations, sounds and actions to enhance your slides. This course will develop your skills in enhancing presentations and in making them more professional.

Elements:

PowerPoint is a powerful tool for preparing and presenting all types of computer-based presentations.  Learn how to plan and utilize PowerPoint wizards and choose different layouts, color schemes and pre-designed presentation templates.  Develop the necessary skills to: insert/size/position objects, mange graphics; properly format text, add animations, sounds and actions to enhance your slides. This course will develop your skills in enhancing presentations and in making them more professional.

Participants will learn the following:

Creating and Formatting a Presentation :
Copy and paste slides
Delete slides
Adding/changing background styles
Apply/modify a theme

Creating and Formatting Slide Content :
Adding/Deleting a text box
Changing line spacing
Adding bullets
Adding/modifying borders
Aligning text
Effects for text
Formatting Text
Changing bullets to numbers
Adding/Modifying WordArt
Insert Picture/Movie/Sound
Animation
Adding SmartArt

Presentation Tips:
Notes pages
Hide a slide
Setting up a slide show
Slide design tips
Presenter tips

 

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Microsoft PowerPoint 2010- Level 2

Description:

The skills and knowledge covered in this class will help participants build and enhance real-world presentations in PowerPoint 2010. Objectives covered will include such things as: " formatting text in a presentation " create custom backgrounds " create animation and transition " create tables, charts and diagrams " add media features such as movie clips and sound " manipulate clip art " set up an on-screen presentation

Elements:

The skills and knowledge covered in this class will help participants build and enhance real-world presentations in PowerPoint 2010.

Objectives covered will include such things as:
"         formatting text in a presentation
"         create custom backgrounds
"         create animation  and transition
"         create tables, charts and diagrams
"         add media features such as movie clips and sound
"         manipulate clip art
"         set up an on-screen presentation

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Microsoft Word 2010- Level 1

Description:

This course presents the participant with a strong foundation of skills and concepts related to using Word for all types of documents. Particpants will learn about basic document management (i.e. saving, opening, deleting, etc.), and editing techniques. Learn to use formatting tools of Word to do the following: set up margins; work with fonts; use indent and tab; align text; add borders and shading; organize data into tables; choose various page lay-outs; cut, copy and paste and more. This course offers many exercises and topics for applying learned skills.

Elements:

This course presents the participant with a strong foundation of skills and concepts related to using Word for all types of documents.

Particpants will learn about basic document management (i.e. saving, opening, deleting, etc.), and editing techniques.  Learn to use formatting tools of Word to do the following: set up margins; work with fonts; use indent and tab; align text; add borders and shading; organize data into tables; choose various page lay-outs; cut, copy and paste and more.  This course offers many exercises and topics for applying learned skills.

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Microsoft Word 2010- Level 2

Description:

This course extends the participant's basic skill and knowledge of Microsoft Word 2010. They will be able to create more intricate and varied documents. Objectives covered will include such things as: " formatting " tables and lists " creating form letters and labels " inserting clip art and graphics " using symbols and special characters " hyperlinks

Elements:

This course extends the participant's basic skill and knowledge of Microsoft Word 2010. They will be able to create more intricate and varied documents.

Objectives covered will include such things as:
"         formatting
"         tables and lists
"         creating form letters and labels
"         inserting clip art and graphics
"         using symbols and special characters
 "        hyperlinks

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PM Self-Assessment Training

Description:

This course was developed to help employees complete and understand the Employee Self-Assessment Form, as a part of the On-Line Staff Performance Management Process. The purpose of the Employee Self-Assessment is to give the employee an opportunity to write about their Accomplishments, from the previous year, write about their Professional/Personal development plan from the previous year and define any expectations that he/she might have for the coming year.

Elements:

This course was developed to help employees complete and understand the Employee Self-Assessment Form, as a part of the On-Line Staff Performance Management Process.  The purpose of the Employee Self-Assessment is to give the employee an opportunity to write about their Accomplishments, from the previous year, write about their Professional/Personal development plan from the previous year and define any expectations that he/she might have for the coming year.

 

This course will cover:

 

·         Accomplishments/contributions during this evaluation period which support or enhance the mission of the department/TTUHSC

·         Performance improvement/development plan progress during the evaluation period (from previous year’s evaluation)

·         Ideas for improvement/development during the upcoming year

·         Suggestions for things your supervisor can do to better assist you in your position

 

 

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Position Description - Level 1

Description:

Supervisors always know what they want and expect from their employees. How do they convey that expectation to their employees ? Employees are willing to work if they know what is expected of them. How can they know? TTUHSC presents "The PD- How to Tell Your Employees What to Expect". This is a comprehensive presentation

Elements:

Supervisors always know what they want and expect from their employees. How do they convey that expectation to their employees ? Employees are willing to work if they know what is expected of them. How can they know?

TTUHSC presents "The PD- How to Tell Your Employees What to Expect".  This is a comprehensive presentation that will address the following:

Become familiar with the relationship between job documentation and various leadership and supervisory duties at TTUHSC.
Become familiar with methods of job documentation
Prepare a Position Description
Prepare a New Position/Reclassification Request Form

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Position Description - Level 2

Description:

This class will build upon the skills learned in the Basic Position Description class. This program will provide information on how to build a new position and reclassify a position. Participants must have attended the Basic Position Description (PD) class or have working knowledge of the PD process.

Elements:

This class will build upon the skills learned in the Basic Position Description class. 

This program will provide information on how to build a new position and reclassify a position. Participants must have attended the Basic Position Description (PD) class or have working knowledge of the PD process.

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RCR Course Completion

Description:

This certifices that the person receiving this certificate of completion has taken RCR classes 1-6.

Elements:

This is the certificate of compeltion for the Resonsible Conduct of Research (RCR ) Course.

In order to receive this certificate the particpant must have taken the entire RCR Course which includes six classes.

RCR Class 1 - Ethics and Biomedical Scientist

RCR Class 2 - Misconduct

RCR Class 3 - Collaborations

RCR Class 4 - Data Acquisition and Management

RCR Class 5 - Research Involving Humans

RCR Class 6 - Conflict of Interest

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RCR- Class 4 - Data Acquisition & Management

Description:

Data acquisition and management This session will include discussion of data management and preservation, including data intensive studies (e.g. proteomics, sequencing) and image manipulation The session will conclude with class participation in a case study involving data management Use of animals in biomedical research This session will discuss the use of animals in research and policies and procedures that regulate the use of animals. The TTUHSC OP on use of animals will be included. This section will conclude with class participation in a case study involving use of animals in research

Elements:

Data Acquisition and Management

This session will include discussion of data management and preservation, including data intensive studies (e.g. proteomics, sequencing) and image manipulation
The session will conclude with class participation in a case study involving data management

Objective: Data Acquisition and Management

 

1.    To understand the importance of maintaining data integrity

2.    To discuss different methods of recording and storing data

3.    To apply the discussion to hypothetical or experience case study of record keeping

Use of Animals in Biomedical Research

This session will discuss the use of animals in research and policies and procedures that regulate the use of animals.  The TTUHSC OP on use of animals will be included.
This section will conclude with class participation in a case study involving use of animals in research

Objectives: Research with Animals

1.    To learn about institutional oversight by IACUC

2.    To learn about federal regulation and resources

3.    To learn about veterinary  care and standards for research animals

4.    To learn about three R’s of refinement, reduction, replacement

5.    To apply the discussion to hypothetical or experiential case studies

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RCR-Class 1-Ethics & the Biomedical Scientist

Description:

This section will introduce science as a profession, ethics and critical thinking. This session will also provide an overview of scientific publication and the impact of misconduct. Also included are publication associated topics such as authorship, collaboration, data manipulation and conflict of interest. These various topics will be addressed specifically in subsequent sessions

Elements:

This section will introduce science as a profession, ethics and critical thinking.

Objectives: Ethics and the Biomedical Scientist

 

1.    To understand that the ethics of science do not differ from ethics in general

2.    The know the terms that describe research misconduct

3.    To know that the same ethical theories that guide everyday decision making are also used in science.

4.    To understand that a scientist has many of the characteristics of a profession.

 

This session will provide an overview of scientific publication and the impact of misconduct.  Also included are publication associated topics such as authorship, collaboration, data manipulation and conflict of interest. These various topics will be addressed specifically in subsequent sessions

 

Objectives: Overview of Publishing and Issues of Misconduct

 

1.    To understand that responsible conduct still relies heavily on the self-regulation

2.    To understand both the personal, scientific community and societal consequences of misconduct

3.    To understand the definitions of misconduct and the current concept of those definitions

4.    To understand the issues of authorship and collaboration

5.    To understand that conflicts of interest must be addressed

6.    To be introduced to institutional policies on research misconduct.

7.    To monitor the blog Retraction Watch to see the consequences of misconduct through publication retractions.

 

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RCR-Class 2-Misconduct

Description:

This section will review the definitions of scientific misconduct and the TTUHSC OP on misconduct

Elements:

Misconduct

This section will review the definitions of scientific misconduct and the TTUHSC OP on misconduct

Objectives: Misconduct

1.    To receive a copy of the institutional misconduct policy

2.    To review the definitions of misconduct

 

Authorship and Peer Review

This section will discuss the criteria for authorship and the responsibility of authors.

This section will discuss peer review and confidentiality

The discussion will conclude with a class participation in a case studies involving authorship and/or peer review

 

Objectives: Authorship and Peer Review

1.    To discuss the criteria for authorship and expectation of responsibility

2.    To discuss the roles of authors, e.g. senior author

3.    To discuss the need for peer review and expectations of peer reviewers

4.    To understand the confidentiality and conflict of interest expectations of peer reviewers

5.    To apply the issues associated with authorship and peer review to hypothetical cases or experience

 

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RCR-Class 3 - Collaborations

Description:

Collaborations This section will discuss establishing and maintaining functional collaborations and the expectations of collaborators The section will conclude with class participation in a case study discussion involving collaboration Mentoring: mentee and mentor This session will discuss mentor selection and the responsibilities and expectations of both parties in the relationship This section will conclude with class participation in a case study involving mentorship.

Elements:

Collaborations

This section will discuss establishing and maintaining functional collaborations and the expectations of collaborators
The section will conclude with class participation in a case study discussion involving collaboration

Objectives: Collaboration

 

1.    To understand formal and informal collaborations

2.    To understand the need to determine the expectations of collaborators in formal arrangements.

3.    To apply  the discussion to a hypothetical or experience case of collaboration

Mentoring: Mentee and Mentor

This session will discuss mentor selection and the responsibilities and expectations of both parties in the relationship
This section will conclude with class participation in a case study involving mentorship.

Objective: Mentoring

 

1.    To understand the expectations and responsibilities of a mentee

2.    To understand the expectations and responsibilities of a mentor

3.    To appreciate the transition from mentee to mentor.

4.    To apply the discussion to hypothetical or experience to discussion of cases of mentoring

 

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RCR-Class 5-Research Involving Humans

Description:

Research involving humans This section will discuss the ethics of involving human subjects in research and policies for including humans in research and the procedures that regulated the use of humans in research. The TTUHSC OP on use of humans in research will be included This section will conclude with class participation in a case study involving use of humans in research. Data ownership and intellectual property This session will consider the ownership of data produced in the laboratory and the commercial application of research. Discussion will include TTUHSC OP on intellectual property and revenue sharing. This section will conclude with class participation in a case study involving intellectual property

Elements:

Research Involving Humans

 

This section will discuss the ethics of involving human subjects in research and policies for including humans in research and the procedures that regulated the use of humans in research.  The TTUHSC OP on use of humans in research will be included

This section will conclude with class participation in a case study involving use of humans in research.

Objectives: Research Involving Humans

 

1.    To learn about the progression of ethical statements regarding involving humans in research, including the Belmont Report.

2.    To learn about the three principles of the Belmont Report

3.    To learn about egregious examples of studies that ignored principles

4.    To learn about the Institutional Review Board, IRB categories of review, and processes

5.    To apply the discussion to hypothetical or experiential case studies

Data Ownership and Intellectual Property

This session will consider the ownership of data produced in the laboratory and the commercial application of research.  Discussion will include TTUHSC OP on intellectual property and revenue sharing. 

This section will conclude with class participation in a case study involving intellectual property.

Objectives: Data Ownership and Intellectual Property

 

1.    Receive a copy of Board of Regents’ Rules Chapter 10

2.    To review the categories of intellectual property

3.    To review the ownership and use of data generated at TTUHSC

4.    To review obligations to granting agencies and TTUHSC for potentially commercializable IP

5.    To apply  discussion  to hypothetical or experiential case study

 

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RCR-Class 6-Conflict of Interest

Description:

Conflict of interest This session will discuss conflict of interest, recognition, reporting to the institution, and management of COI. The TTUHSC policy on COI and annual reporting will be included. The section will conclude with class participation in a case study involving COI. Genetic testing, biomedical research, the scientist and society This session will discuss various topics such as the $1000 genome, germ line genetic engineering, pursuing misconduct on NIH grants in federal court, etc

Elements:

Conflict of Interest

This session will discuss conflict of interest, recognition, reporting to the institution, and management of COI. The TTUHSC policy on COI and annual reporting will be included.
The section will conclude with class participation in a case study involving COI.

Objectives: Conflict of Interest

 

1.    To receive a cop y of the TTUHSC OP on  Conflict of Interest

2.    To review the definitions generally and specifically  under the TTUHSC OP for financial conflict of interest

3.    To review some of the events over last decade that have focuses int4rest and concern about conflict of interest in research.

4.    To learn about management of COI

5.    To apply discussion to hypothetical or experiential case study

Genetic Testing, Biomedical Research, the Scientist and Society

This session will discuss various topics such as the $1000 genome, germ line genetic engineering, pursuing misconduct on NIH grants in federal court, etc

Objectives: Genetic Testing, Genomics and Society

 

1.     To discuss interest i genetics for genecology and availability of sequences

2.    To discuss availability  of low cost genome sequencing to the public and widespread in some hospitals

3.    To discuss the desire or potential to retain  confidentiality of sequences

4.    To discuss the consequences of loss of confidetiality

 

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Risk Controls & Cash

Description:

Who should attend? This class is designed for employees with the responsibility of ensuring organizational goals are accomplished as well as employees involved in the processes of receipting or depositing funds. Administrators, Managers, Supervisors, Cashiers and Clerks are highly encouraged to attend..

Elements:

Who should attend?  This class is designed for employees with the responsibility of ensuring organizational goals are accomplished as well as employees involved in the processes of receipting or depositing funds.    Administrators, Managers, Supervisors, Cashiers and Clerks are highly encouraged to attend..   

Participants will learn the "Red Flags" of Fraud and how a well-designed Control Environment can provide reasonable assurance in preventing fraud while also assisting TTUHSC departments in the achievement of their operational, financial and administrative objectives.

Participants  will understand internal controls and how to effectively balance risks and controls.  A portion of the workshop will address specific controls and Institutional requirements related to cash handling including receipts processing, deposit preparation, and safeguarding of funds.

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SB1414 Child Protection Training

Description:

Texas Tech University Health Sciences Center is committed to providing a safe environment for youth to grow, learn, and have fun. This training is provided to certain personnel who work with minors to educate them about a significant risk posed to children. It is our goal to balance the need to keep children safe with the need to nurture and care for children by engaging staff and volunteers in strategies for recognizing, preventing, and reporting child abuse and neglect. This program provides the training mandated by Texas Education Code §51.976

Elements:

IMPORTANT INSTRUCTIONS –

PLEASE READ BEFORE STARTING THIS PROGRAM!!

 1. You must view the attached PDF file
2. Take the test
3. Fill out the Coversheet and send the Coversheet 
to Gary.Little@ttuhsc.edu or 
3601 4th Street STOP 8100 Lubbock Texas 79430-8100
   If you have question please call Gary Littleat 806-743-2865

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SERVICEplus- A Culture of Service

Description:

A Culture of Service is a workshop designed to assist all TTUHSC employees in building a service culture both internally and externally.

Elements:

A Culture of Service is a workshop designed to assist all TTUHSC employees in building  a service culture both internally and externally.

 

Objectives

·         Examine ways to build a community of purpose within TTUHSC

·         Identify ways to build a strong foundation using six core values

·         Learn keys to building a service culture

 

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SMART Goal Setting in 5 Easy Steps

Description:

By the end of this workshop, participants will be able to set well-defined goals using 5 easy steps using the SMART method.

Elements:

By the end of this workshop, participants will be able to set well-defined goals using 5 easy steps using the SMART method.

Identify 5 characteristics that will help you set well-defined goals

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Staff Performance Management Supervisory Version

Description:

Staff Performance Management Supervisory Version

Elements:

Staff Performance Management Supervisory Version

Understand the philosophy of the  new TTUHSC Performance Management (PM) process
Identify key components of the new TTUHSC PM process
Determine why Performance Management is important
Identify the 5 phases of Performance Management
Discover how the different pieces fit together
Next steps to a successful implementation

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Staff Performance Management:Employee Version

Description:

This class will explain the Performance Management Process to non-supervisory employees, as well as, provide them with information about their role as an active member of the TTUHSC team as it relates to their performance. They will also learn about the Self-Assessment Tool and how to fill it out. This is required for non-supervisory employees.

Elements:

This class will explain the Performance Management Process to non-supervisory employees, as well as, provide them with information about their role as an active member of the TTUHSC team as it relates to their performance. They will also learn about the Self-Assessment Tool and how to fill it out.  This is required for non-supervisory employees.

Upon completion of this course the participnt will:

Understand the philosophy of the TTUHSC Performance Management process
Determine why Performance Management is important
Indentify the five phases of Performance Management
Discover how the different sections fit together

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Staff Recruitment Training

Description:

Tips and tricks to hiring the right person, the first time, the right way! The staff recruitment training covers HSC OP 70.11 and the requirements within the policy. The training will also cover the reasons why we have a defined hiring process as well as the steps that must take place throughout the recruitment and onboarding process.

Elements:

Tips and tricks to hiring the right person, the first time, the right way! The staff recruitment training covers HSC OP 70.11 and the requirements within the policy. The training will also cover the reasons why we have a defined hiring process as well as the steps that must take place throughout the recruitment and onboarding process.

                                                                                

  • Course Objectives:

    1.       Provide tips, tricks, and resources that will be beneficial throughout the process

    2.       Highlight the overall hiring process from recruiting to onboarding

    3.       Define crucial steps within the hiring process to ensure a successful hire and policy compliance

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Standardized Patient Orientation

Description:

To ensure all Standardized Patients receive the required training for TTUHSC Employees and complete new employee paperwork.

Elements:

Enter your course Out LineTo ensure all Standardized Patients receive the required training for TTUHSC Employees and complete new employee paperwork.

Material covered:
EEO/Sexual Harassment
HIPAA/Confidentiality
Safety Training
New Hire Paperwork

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Stop, Start, Continue

Description:

The purpose of the Stop, Start, Continue technique is to foster direct and respectful communication between teams. Teams can develop a balanced perspective of areas of improvement, areas of strength, and areas of opportunity as they relate to team objectives, behaviors and performance by determining:

Elements:

Stop. Start. Continue.

 

Course Objective:

The purpose of the Stop, Start, Continue technique is to foster direct and respectful communication between teams.  Teams can develop a balanced perspective of areas of improvement, areas of strength, and areas of opportunity as they relate to team objectives, behaviors and performance by determining:

1.        What are we doing that isn’t working?  (Something we should STOP)

2.       What should we put in place to improve?  (Something we should START)

3.       What is working well?  (Something we should CONTINUE)

 

 

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SUP-TTUHSC Equal Employment Opportunity and the Prevention of Sexual Harassment Training (Supervisor/Faculty Version)

Description:

TTUHSC Equal Employment Opportunity and the Prevention of Sexual Harassment Training (Supervisor/Faculty Version)

Elements:


As an EEO/AA employer, TTUHSC will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.


IMPORTANT INSTRUCTIONS – PLEASE READ BEFORE STARTING THIS PROGRAM!!

In order to get the full benefit of this program, you will need the following:

1.      Computer with (i) Sound card AND (ii) Speakers or Headset (if you prefer to listen in privacy).

2.      Adobe Flash Player installed on your computer (Ver. 9 or higher). Click Here if you want to download.

3.      Printer to print your certificate of completion.

4. Employees must send  signed copy of you certificate to your local Human Resources Office!


Please Note: If you are a student and are required by your school to take this course you do not need to send your certificate to the HR office.

BEFORE YOU BEGIN:

1.      Your computer must be connected to an operational printer.

2.      Ensure that you have allotted sufficient time (approximately 60 minutes) to complete this program. If you exit prior to completion, the program will not recognize where you stopped. If you need to stop and return later, you can either use your browser book marking feature to mark and return to your stopping point, or jump forward to where you left off by using the menu at the left side of each page.

3.      The presentation may take a few minutes to load depending on your internet connection and computer speed. If you program doesn't load in 15 seconds after you click on your version, please press the F5 button (Refresh) on your keyboard. Also please note that pop-up blockers will sometimes cause problems with loading this program.  Make sure the pop-up blockers are turned off while watching this program if if does not load.

4.      You must complete the program in its entirety before taking the assessment.


If you have any questions or concerns please contact your local TTUHSC Workfroce Education & Development (WED) representative or call WED in Lubbock at 806-743-4750 ext. 247.

Please sign in using eRaider to proceed with training. If you do not have an eRaider ID, please call the IT Help Desk at (806) 743-1234.

NOTE TO ALL USERS: If your program doesn't load 15 seconds after the new browser window opens to view the program, please refresh your browser window. This can be done by clicking the refresh button in your browser or pressing the F5 button on your keyboard. Attention FireFox Users – We have noticed that some FireFox users experience the program not loading initially. If this occurs you should refresh your browser window as described above.

 

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Telephone Skills -Tips to Improve Customer Service

Description:

This course will cover topics such as the inital greeting, putting a caller on hold, taking a message, general courtesy, and what to say and not to say to caller. Other topics include how to handle the talkative caller, difficult caller as well as how to close a call.

Elements:

This course will cover topics such as the inital greeting, putting a caller on hold, taking a message, general courtesy, and what to say and not to say to caller.  Other topics include how to handle the talkative caller, difficult caller as well as how to close a call.

Participants will learn:

How to greet customers over the phone and properly transfer a call
How to take accurate messages and what not to say to callers
Non-verbal techniques for telephone conversations
How to deal with talkative and difficult calllers with courtesy

 

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The Effects of Bullying Behavior in the Workplace

Description:

This course examines the effects of bullying behavior as it pertains to the person(s) being bullied, the person(s) doing the bullying, and the overall consequences to the institution. Who Should Attend: Individuals who want to increase their knowledge about workplace bullying, current law, and its causes, costs and consequences; to explore best practices that will help to increase employee engagement, build trust, appropriately respond to a bully and create a culture of respect while decreasing the potential for counterproductive workplace behaviors. The class is also for people with a sincere interest in learning about the topic.

Elements:

 This course examines the effects of bullying behavior as it pertains to the person(s) being bullied, the person(s) doing the bullying, and the overall consequences to the institution.

 

Who Should Attend:

Individuals who want to increase their knowledge about workplace bullying, current law, and its causes, costs and consequences; to explore best practices that will help to increase employee engagement, build trust, appropriately respond to a bully and create a culture of respect while decreasing the potential for counterproductive workplace behaviors. The class is also for people with a sincere interest in learning about the topic.

 

 

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Time Management

Description:

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this 2-hour workshop, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to others on their team.

Elements:

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this 2-hour workshop, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to others on their team.

Specific learning objectives include:
Better organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
Identify the right things to be doing and develop plans for doing them.
Learn what to delegate and how to delegate well.
Take control of things that can derail workplace productivity.

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True Colors

Description:

This course is designed to help employees improve communication and foster teamwork. This is a 2-hour introduction to the True Colors Program® Individual Exercises, Discussion, Video & PowerPoint

Elements:

This hands-on, interactive True Colors Basic Awareness workshop will help attendees understand an introduction to the True Colors concept in relationship to personality and temperament styles. Practical and useful activities apply the True Colors concepts to your personal and professional life which becomes the springboard for developing improved communication skills, greater understanding of self and others and more meaningful relationships.

Upon successfully completing this course, participants will have knowledge of the following:

1)  The True Colors ® Concepts and history of the True Colors® Program
2)  The four personality styles and what they mean in terms of personality and communication
Key benefits include:
Introduction to True Colors - an easy and highly effective communication/personality tool
Understand and appreciate personality differences in self and others
Recognize the values, joys strengths, stresses and frustrations of each personality
Build and promote self-esteem, respect and confidence
Deepen relationships and create a more harmonious environment

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True Colors- Time Management

Description:

This course is a second course in addition to the original True Colors course. It takes the program one step further by showing how each person deals with time management differently based on their True Color Spectrum.

Elements:

True Colors- Time Management

This course is a second course in addition to the original True Colors course.  It takes the program one step further by showing how each person deals with time management differently based on their True Color Spectrum. 

Participants will learn the following:

How your True Colors affects your time management style.
How other  people have time management styles different from yours and how to work together.

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Understanding FMLA & Sick Leave Pool

Description:

This course is designed to familiarize employees with Family Medical Leave (FML), State Parental Leave (SPL)and Sick Leave Pool (SLP). The following will be covered during of this course: The importance of applying for FML when appropriate. The requirements for qualifying for FML, SPL and SLP. The proper steps for completing required paperwork. Appropriate leave related questions that a supervisor or manager can ask an employee. The importance of informing HR about possible FML related absences. Leave administration and enforcement.

Elements:

This course is designed to familiarize employees with Family Medical Leave (FML), State Parental Leave (SPL)and Sick Leave Pool (SLP). The following will be covered during of this course:
The importance of applying for FML when appropriate.
The requirements for qualifying for FML, SPL and SLP.
The proper steps for completing required paperwork.
Appropriate leave related questions that a supervisor or manager can ask an employee.
The importance of informing HR about possible FML related absences.
Leave administration and enforcement.

Participants will learn the following:


Why is it important to apply for FML?
  Learn the requirements for qualifying for FML, SPL & SLP
  How to complete the forms & why it's important to complete them correctly
  Allowable questions a supervisor can ask an employee
  Why is it important for departments to inform HR about possible FML related absences?
  Get familiar with the process on the Leave Administrator's end
  Who is responsible for enforcing the leave?

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Understanding Leave Categories & How to Report work Hours

Description:

"This course will identify primary TTUHSC OP's relating to employee work hours, holidays and leaves, discuss the basic interpretation of various leaves, and teach employees and supervisors how to properly report and/or approve work hours, holidays and leave in Banner Web Time Entry (WTE) and Web Leave Report (WLR)

Elements:

"This course will identify primary TTUHSC OP's relating to employee work hours, holidays and leaves, discuss the basic interpretation of various leaves, and teach employees and supervisors how to properly report and/or approve work hours, holidays and leave in Banner Web Time Entry (WTE) and Web Leave Report (WLR)

To expand the knowledge of leave policies and educate the proper reporting of all leave.

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Updated Tech Jobs System Training

Description:

This course is mandatory for Hiring Managers and Department Approvers. It is hands-on training for the new applicant tracking system including changes to the hiring process.

Elements:

This course is mandatory for Hiring Managers and Department Approvers.  It is hands-on training for the new applicant tracking system including changes to the hiring process.

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Updated TechJobs System- Posting a Job & Basic Navigation

Description:

Learn the ins and outs of posting a job to the new Careers at Texas Tech website

Elements:

Updated Tech Jobs System - Posting a Job and Basic Navigation

 

Learn the ins and outs of posting a job to the new Careers at Texas Tech website. You will also learn some basic navigation of the new system.

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Updated TechJobs System-Faculty Recruitment

Description:

This course is mandatory for Hiring Managers and Department Approvers. It is hands-on training for the new applicant tracking system including changes to the hiring process.

Elements:

This course is mandatory for Hiring Managers and Department Approvers.  It is hands-on training for the new applicant tracking system including changes to the hiring process.

 This course is specialized for those doing Faculty Recruitment

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Updated TechJobs- Reviewing Applicants + Tips & Tricks

Description:

You have posted a job and applicants have applied. Now what?

Elements:

Updated Tech Jobs System: Reviewing Applicants + Tips & Tricks

You have posted a job and applicants have applied. Now what? How to navigate the talent record and steps to make the hiring process more efficient. You will also learn some really great features of the new system that will make your job easier.

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Updated TechJobs- Workflow & Forms

Description:

Learn how to move applicants through the system from beginning to end

Elements:

Updated Tech Jobs System - Workflow and Forms.

 

Learn how to move applicants through the system from beginning to end. Find out what forms are required to hire your candidate!

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Updating Tech Jobs Hands On

Description:

This course is mandatory for Hiring Managers and Department Approvers. It is hands-on training for the new applicant tracking system including changes to the hiring process.

Elements:

Provide user practical application of system
Troubleshooting tips
How to process an application from beginning to end

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