Volume 2 - Issue 1
This newsletter will highlight some of the activities of the TTUHSC IT group in Lubbock
and their continuing effort to improve the services offered to its students, faculty
Departmental Updates from Technology Services:
For the past 3 weeks, Systems Support staff has been busy with the conversion of approximately
80 Institutional servers to the new IP addressing scheme and the removal of Pathworks
from the servers.
Efforts are underway to complete the Active Directory installation which will allow
for increased collaboration between the TTUHSC campuses, as well as providing increased
security and ease of use to the user. Systems Support staff are also finalizing the
use of FirstName.LastName@ttuhsc.edu email address for all faculty, staff, and students
and the development of a master email database. This database will increase responsiveness
to customer requests, while easing the maintenance requirements with the management
of such a large number of email addresses.
During the last quarter, Systems Support processed approximately 2,545,000 incoming
emails and 2,450,000 outgoing emails.
Recently, Operations staff has been engaged in changing IP addresses for all the servers
here and at the regional campuses following the implementation of the new Institutional
IP addressing scheme.
The Operations staff has also been busy installing servers in the newly acquired Dell
tower while retiring the older servers that are now technologically obsolete and rather
bulky when compared to the new flat servers.
A lot of work has also been put into compiling a master email database for the Institution.
This is an important step toward fully enabling the use of the FirstName.LastName@ttuhsc.edu
email addressing format and the global address list.
An agreement has been reached with Network Associates to provide virus protection
for all TTUHSC computers. McAfee Anti-virus Scan will be replacing F-Secure as the
official anti-virus software on all Institutional computer systems that run all versions
of Windows, Unix/Linux, and Macintosh Operating Systems.
The McAfee Anti-virus Scan has been made available for home use from the following
For more information, please contact the Help Desk at 743-2875 or email firstname.lastname@example.org.
PC Support / Help Desk
PC Support is currently involved with several Institutional projects, including:
- Upgrading Windows 98 computers to Windows XP to resolve connectivity issues some Windows
98 machines were experiencing when trying to connect to network shares. Also, after
June 30, 2003, Microsoft will no longer support Windows 98. If you have a Windows
98 machine, please contact the Help Desk at 743-2875 to schedule an upgrade.
- Assisting the Information Technology Security Team with the testing and installation
of McAfee Anti-virus software, which will replace F-Secure.
- Building a drive image for all new Institutional Dell Desktops. This will greatly
reduce the setup time for new computers, as they will come with commonly used HSC
software pre-installed, including Windows XP, Office XP, TechFIM, TechSIS, IDX, PowerChart,
and Acrobat Reader.
- Assisting Networking and Systems with the Institutional IP migration to the new IP
addressing scheme. This conversion took approximately 3 weeks.
Departmental Updates from Information Services:
The Web Development Team has been working to migrate the web content from TTHSC10
to the new web server environment. The content has been moved and is being updated
as users make changes. We anticipate that the new web environment will be online on
or before November 1. Users will see increased performance and a newly implemented
web content organization that reflects the organizational structure of the institution.
Other projects in the works include:
- Developing and publishing an online clerkship and course evaluations with the School
- Developing an online email directory with Systems Support,
- Fine tuning and conducting TTU SGA elections,
- Developing an improved web presence for I.T. that provides information and better
serves its customers, and
- Developing TTUHSC web site redesign proposals in cooperation with the schools and
Departmental Updates from HealthNet:
Efforts are underway to upgrade the PC's in all HealthNet teaching podiums to current
technology. Twenty-eight (28) teaching podiums will receive new PC's loaded with Windows
XP and the Office XP suite. Five (5) existing PC's will be upgraded with additional
features and will also have Windows and Office XP installed.
The new PC's are currently being configured and loaded with new software and security
features, and are being readied for installation. The overall upgrade is expected
to be completed by the end of November 2002.
Information Technology is actively seeking ways to increase its responsiveness to
the TTUHSC community. As we strive to improve our services, we encourage constructive
input from those whom we support. Please feel free to send your comments or suggestions
to Assistant Vice President of Technology Services, Joe Green, at email@example.com or to Assistant Vice President of Information Services, Chip Shaw, at firstname.lastname@example.org.
Comments about the newsletter should be addressed to the I.T. Quarterly Editor, Ron
Merritt at email@example.com.