TTUHSC Information Technology

TTUHSC IT Policies

1.4.4     BACKUP/RECOVERY

Shared resources (i.e. Network File Shares) are the primary method of protecting Institutional data.  Non-business related data must not be stored on shared resources and is subject to deletion.

Departments are responsible for the creation of electronic and/or paper copies of institutional data and retention of that institutional data as defined by the Records Retention Operating Policy, 10.09. Disaster Recovery backups are not considered a valid retention mechanism for records retention purposes and must not be used by departments to meet records retention requirements.

Institutional server backups are performed for disaster recovery purposes only. Institutional servers are backed up based on the schedule listed below.

Nightly - Incremental backups will be performed to be retained until the next full backup is performed.

Weekly - Full data backups will be performed to be retained for four weeks.

Per disaster recovery best practices, backup tapes are stored off-site.  The details of the off-site storage are outlined in the I.T. Division Disaster Recovery Plan.

Data Restoration

Shared resource data may be restored provided the backup is within the storage timeframe as defined above. Restoration of shared resource data may be requested through the I.T. Solutions Center work order process.

Email Retention

Email backups are for disaster recovery purposes only. Restoration of individual email boxes is not possible.

Email in the Deleted Items folder will automatically be permanently deleted 15 days after the email is placed in the Deleted Items folder.

Email in the Junk E-mail folder will automatically be permanently deleted 30 days after receipt.

Permanently deleted (either automatically because of retention dates or manually by the user) email is recoverable by the end user for 21 days from the date of permanent deletion using Outlook Tools or Outlook Web Access.

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