Frequently Asked Questions Concerning Barracuda Spam Firewall
Below are common questions and concerns regarding the spam firewall service used by TTUHSC.
Which operating system platforms support the spam firewall service?
Because the Barracuda appliance and service runs at the server level and deflects spam before it reaches the customer's inbox, there are no operating system prerequisites for the end user.
Which email clients support the spam firewall service?
Because the Barracuda appliance and service runs at the server level, there are no email client prerequisites for the end user.
Why am I receiving more spam than I should or that others don't seem to receive?
Although the spam firewall service will prevent a majority of spam, based on the standard default configuration, you can maintain a Whitelist and Blacklist in your Barracuda Spam Firewall. To access your Barracuda Spam Firewall, enter your TTUHSC email address and your eRaider password at https://spammgr.ttuhsc.edu.
Keep in mind that where and how you use your TTUHSC email address greatly affects the potential for spam. Limit your TTUHSC email address to just business related use. Excessive and haphazard use of your TTUHSC email address only increases it's circulation and the potential for spam. Also remember that spam outbreaks can cause a sudden spike in the amount of spam we receive. These spikes should be short lived as Barracuda works to respond to these outbreaks.
How do I permanently block or allow email from a specific sender?
You can maintain a Whitelist and Blacklist in your Barracuda Spam Firewall. Simply add any email address to either the Whitelist to always allow or to the Blacklist to always block. Any email address in your Outlook Contacts will be automatically added to your Whitelist, as will any email address you send to.
If you have any other questions relating to the spam firewall service, please call the TTUHSC IT Solutions center at (806) 743-1234.