Help Desk
Dial-up Accounts
Students, faculty, and staff can connect to the TTUHSC network and the Internet from home using a dial-up connection via a telephone modem. To set up a dial-up account, please contact the IT Help Desk on your campus.
Dial-up access is contingent on having updated anti-virus software installed and running on your computer. Information Technology reserves the right to disable your dial-up account, based on a recommendation from the IT Security Team, if network activity from your computer is disrupting computing services on the TTUHSC network. Please ensure that your personal computer is free from viruses before signing up for a dial-up account.
McAfee VirusScan software is available for free to TTUHSC students. Please visit https://www.ttuhsc.edu/it/security/mcafee for more information.
Below are several questions and answers that will describe dial-up service.
What can I do with a dial-up connection?
- Browse Web pages using your favorite Web browsing software, such as Internet Explorer
- Access e-mail
- Access file and print shares on the TTUHSC network
- Connect to your Windows XP computer at work using Remote Desktop Connection
- Use any other service available on the Internet
How much does it cost?
Dial-up access is free for current TTUHSC students! Departments, faculty, and staff members may contact the IT Help Desk on their respective campus for the current fee.
What do I need to use a dial-up connection?
- ACCOUNT: When you sign up for service with your IT department, a dial-up account will be created for you. This is in addition to any account you already have (such as eRaider, Exchange, or IDX).
- HARDWARE: Dial-up telephone modem installed in your computer (56 Kbps, v.92 recommended)
- SOFTWARE: A supported operating system and installation software to set up the connection (see below)
How do I obtain software for installing the connection on my computer?
Software and/or instructions for setting up the dial-up connection will be distributed at no extra charge when you sign up for your dial-up account.
What operating systems are supported?
The follow operating systems have been tested:
- Windows XP Professional Edition
- Windows XP Home Edition
- Windows 2000 Professional
- Windows Me (Millennium Edition)
- Windows 98
- Mac OS 8.6 or greater
How do I obtain assistance should I have problems connecting?
Should you have problems when setting up your connection or have questions relating to dial-up usage, please contact the IT Help Desk on your campus. Help Desk contact information for each campus is as follows:
- Amarillo: (806) 354-5404 helpdesk.amarillo@ttuhsc.edu
- El Paso: (915) 545-6800 elp.helpdesk@ttuhsc.edu
- Lubbock: (806) 743-2875 ithelpdesk@ttuhsc.edu (The Lubbock Help Desk is available Monday through Friday from 8 a.m. to 6 p.m.)
- Odessa: (432) 335-5108 helpdeskodessa@ttuhsc.edu