Help Desk
Configuring Outlook E-mail (for home users)» Outlook or Outlook Express
If you have any problems, please contact the Information Technology Help Desk at (806) 743-2875 or ithelpdesk@ttuhsc.edu
How to configure Microsoft Outlook 2002 and Outlook 2003 to access your E-mail Account
Make sure Outlook is closed. Go to your Start Menu and select 'Control Panel', or it may be under Settings on the Start Menu, then select 'Control Panel'. In the Control Panel, if it is in Category View, click 'Switch to Classic View', open the Mail icon. Click the 'E-mail Accounts' button. Choose the option to 'Add a new e-mail account' and click 'Next'. (If you did not see a Mail icon in the Control Panel, close the Control Panel and try opening Microsoft Outlook. You should receive an 'Outlook 2002 Startup' or 'Outlook 2003 Startup' box. Click 'Next', then choose 'Yes' to create an e-mail account.)
Select ‘IMAP’ and click ‘Next’. Under Server Information (IMAP) enter mail.ttuhsc.edu in the ‘Incoming mail server’ box. If TTUHSC is your Internet Service Provider (ISP), the outgoing (SMTP) server name is mail.ttuhsc.edu. If your ISP is not TTUHSC, please contact your ISP to obtain the outgoing (SMTP) server name. For the ‘User Name’, enter ttuhsc/eRaiderusername/firstname.lastname. For the Password enter your eRaider password. Click ‘Next’ at the bottom of the window. Click ‘Finish’ at the bottom of the next window. If a box titled ‘Mail Setup – Outlook’ is open, you can close it.
How to configure Microsoft Outlook 2000 to access your E-mail Account
Make sure Outlook is closed. Go to your Start Menu and select ‘Control Panel’, or it may be under Settings on the Start Menu, then select ‘Control Panel’. . In the Control Panel, if it is in Category View, click ‘Switch to Classic View’, open the Mail icon. Click ‘Add’. Type Lastname, Firstname click ‘Next’. Type your e-mail address. This should be firstname.lastname@ttuhsc.edu. Click ‘Next’. Select ‘IMAP’ as your incoming mail server.
Enter mail.ttuhsc.edu in the 'Incoming Mail Server' box. If TTUHSC is your Internet Service Provider (ISP), the outgoing (SMTP) server name is mail.ttuhsc.edu . If your ISP is not TTUHSC, please contact your ISP to obtain the outgoing (SMTP) server name. Click 'Next'. For the 'Account name', enter ttuhsc/eRaiderusername/ firstname.lastname . For the Password enter your eRaider password. Click 'Next'. Select how you will connect to the Internet. Click 'Next'. Click 'Finish'. Close the 'Internet Accounts' window.
How to configure Outlook Express 6 to access your E-mail Account
When opening Outlook Express, if you are prompted to set up a new e-mail account, click ‘Cancel’. At the top of the Outlook Express window, choose the Tools menu. Under Tools, select Accounts. Click the ‘Add’ button and then choose ‘Mail’.
Type your name as you want others to see it when they receive mail from you. Click ‘Next’. Type your e-mail address. This should be firstname.lastname@ttuhsc.edu. Click ‘Next’.
The next window will ask you what type of server you are using. Choose ‘IMAP’ rather than POP3. Enter mail.ttuhsc.edu in the incoming server box. If TTUHSC is your Internet provider, the outgoing (SMTP) server name is mail.ttuhsc.edu. If your Internet Service Provider (ISP) is not TTUHSC, please contact your ISP to obtain the outgoing (SMTP) server name. Click ‘Next’.
In the Account Name box on the next window, enter ttuhsc/eRaiderusername/firstname.lastname. For the Password enter your eRaider password. Click ‘Next’. Click the ‘Finish’ button on the next window. Close the Accounts window.
Eudora, Netscape, and other e-mail software
Information Technology does not provide support for e-mail software other than Outlook Express 6 or Microsoft Outlook 2000, 2002, and 2003. The settings needed for other e-mail software are included in the instructions above, but it is the user’s responsibility to know where to enter the settings in Eudora, Netscape, etc. If you need assistance converting to supported e-mail software, please contact the IT Help Desk at (806) 743-2875 or ithelpdesk@ttuhsc.edu.