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Lync 2010 Help and Training

Work Smart: Make and answer calls

NOTE:  Click to Call only works with Lync Enabled Phones

Use the tips in this article to use Microsoft® Lync™ 2010 communications software to place and receive phone calls, manage your voice mail, and collaborate over video and conference calls. Learn about how you can contact a person from almost anywhere you see that person’s picture. Find the person you want to call by typing his or her name or number in the Lync 2010 search box.

What do you want to do?

  • Call a contact
  • Start a conference call
  • Add audio to an IM conversation
  • Add another person to the call
  • Participate in a video call
  • Use the dial pad
  • Listen to voice mail
  • Manage your conversations

Call a contact

To call a contact, do the following:

  1. Open Lync, and find the contact you want to call in your Contacts list or by typing his or her name or number in the search box.
  2. Point to the contact, and then click the Call button.
    Call a contact

Or, click the Call menu to see multiple forms of contact (such as a mobile phone number or automated voice mail). You will see only one form of contact if the contact does not have multiple numbers.

For more information about searching for contacts, see Use Lync 2010 Search.

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Start a conference call

To start a conference call:

  1. In the Lync main window, in your Contacts list, select multiple people by holding down the Ctrl key while you click each contact.
  2. Right-click a selected contact, and then click Start a Conference Call.
  3. Click the number you want to use for the call.
    Start a conference call
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Add audio to an IM conversation

  • If you’re in an instant messaging (IM) conversation with someone, in the conversation window, click the Call button.
    Add audio to an IM conversation
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Add another person to the call

  • If you’re in a phone call already, click the People Options menu, and then click Invite by Name or Phone.
    Add another person to the call
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Participate in a video call

Sometimes it really helps to see someone when you talk to them. Lync lets you turn your audio call into a face-to-face conversation. If you have a webcam, you can set it up in the Lync - Options dialog box. Although you need a webcam to make a video call, you don’t need one to receive a video call.

Also, your caller won’t see you unless you add your own video feed to the conversation. If you’re in a conference call in a room with a panoramic video device, it’s easy to project video of the room to remote participants. Connect the device, make sure it is selected as the audio device, and then add video to the call.

  • If you receive a video call from one of your contacts, in the notification, click Accept to see and hear your caller.

• In the conversation window, click the Video button.
Make a video call

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Use the dial pad

As easy as it is to type a phone number in the search box, sometimes you may want to use the dial pad in the Lync main window or conversation window.

To use the dial pad, do either of the following:

  • In the Lync main window, click the Phone icon, and either click numbers on the dial pad, and then click Call, or type the numbers on your keyboard, and then press Enter.
    Using the dial pad
  • In a conversation window, click the dial pad button to respond to phone prompts (such as “press 2 for Spanish”).
    Using the dial pad button
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Listen to voice mail

Did you miss a call? The Phone view lets you know and also lists your voice mail messages. The tab glows and displays the number of missed calls.

  • Point to a voice-mail message, and then click the green arrow to hear it, or if you want to, call the person back.
    Listen to voice mail

You can also set voice mail options, such as your recorded greeting.
Set voicemail options

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Manage your conversations

Do you need a reminder or want to carry on from where you left off? The Conversations list displays your current and past phone and IM conversations, as well as missed instant messages. (Did you miss a phone call? Voice mail appears on the Phone view.)

To manage conversations, do any of the following:

Manage your conversations

  • Double-click a past conversation to reopen it.
  • Switch between active calls or IM conversations by double-clicking the appropriate item.
  • To see someone’s contact card or open a new conversation, point to a contact.
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