OU Campus Content Management System
FAQs & Troubleshooting
While the TTUHSC Support Site provide a plentitude of information regarding the use
and setup of features, a few tips are provided here. You can also contact the TTUHSC
IT Solutions Center by:
STARS: Open a work order at www.ttuhsc.edu/it/stars/
Why isn't the Image Editor working? When the button is clicked nothing happens.
There are several things that could contribute to the Image Editor not appearing when
the Upload button is clicked. For example:
- Java with OS X 2012-006 Update. Apple released Java for OS X 2012-006, which uninstalls
the Apple-provided Java applet plug-in from all web browsers. Once the update has
completed, a user needs to re-install the Java plug-in. When encountering an item
that requires the plug in, click on the region labeled "Missing plug-in" to download
the latest version of the Java applet plug-in from Oracle.
Once updated, both the Safari and Firefox browsers can utilize OU Campus functionality
that uses Java, such as the Image Editor. Chrome for Mac does not support Java 7 as
it is a 32-bit browser.
For more information:
- The Image Editor window opened behind the browser window. Check your task bar or minimize
the browser window.Java may not be installed, outdated, or disabled. The Image Editor
minimally requires Java 5 installed to be able to use it. If Java is not installed,
install the most recent version:
Java Downloads Page
If Java is disabled, enable Java in the control panel.
- The browser might be out of memory (RAM). This can happen when a browser has many
tabs open or hasn't been restarted recently, or with large files or lengthy editing
periods. Restarting the browser can resolve these issues.
What is "clearing my cache" and how do I do it?
Web browser store copies of visited pages. These stored files are used the next time
a site is visited. This way, the browser is not being forced to load the page anew
each time, which takes more time than simply viewing a stored copy. This storage of
pages is called a "cache". However, this cache can sometimes pose a problem if it
is necessary to view the most updated version of a page. Clearing one's cache can
ensure the most up-to-date version of a page rather than an older copy, is viewed.
The method for clearing the browser cache is different for each browser.
How do I insert images from other sites?
While in the WYSIWYG editor mode, click on the Insert/edit Image icon . A dialog window appears with a field label of External Image type or paste the image
URL and click the Load button. The image will appear in the preview window. Complete
the "Alternate Text" field and click the "Insert" button.
How do I link to pages on other websites?
While in the WYSIWYG editor mode, select an image or some text that you wish to create
as a link. Click the Insert/edit link icon . A dialogue window appears with a field label of URL type or paste the page URL and
click the Insert Link button.
How do I insert special characters?
While in the WYSIWYG editor mode, place the cursor at the location where the special
character is to be inserted. Click on the Insert custom character icon . A dialogue window displays with available options. Click the desired special character
and it will be automatically inserted on the page.
How do I back up files?
From the Pages tab, navigate to the file that you wish to create a back-up. Click
the Backup icon . The selected file will be sent to the versioning system.
How do I upload files?
The ability to upload files is available for users with permission level of 6 or above.
Users with permission level 8 or above have the authority to overwrite an existing
file. The process begins by selecting the Pages tab under the Contents tab and performing
the following procedure:
- Navigate to the destination directory.
- Click on the Upload button.
- Click on the Browse button.
- Select the file or files that are to be uploaded.
- Select a group that will have permission to edit the uploaded editable files.
- If the files being uploaded are overwriting existing files the confirmation checkbox
must be checked.
- Click on the Submit button.
Note: All binary files (images, documents, PDFs) are uploaded directly to the target production
server. All editable files (HTML and text) are uploaded initially to the OmniUpdate
staging/application server and must adhere to the approval process prior to being
published to the target production server. Select the appropriate view of Staging
Server or Production Server in the Pages tab to confirm that files have been uploaded
How do I get out of the New Page drop-down menu?
To get out of this setup, simply click elsewhere on the screen -- anywhere outside
of the box that drops down with your template options. This is the same for all other
drop-down-type options in OmniUpdate: If it doesn't have a close button, and you want
to get out of it, click anywhere else on the screen.
How do I add or update existing tables on my pages?
Inserting New Tables
While in the WYSIWYG editor place the cursor on the line where the table will be inserted.
Click on the Insert Table icon . Select the desired general and advanced properties and select Insert. Add content
into the table by clicking on each cell.
Updating Existing Tables
While in the WYSIWYG editor place the cursor inside an existing table cell. This will
make the following toolbar icons available for editing: (All table widgets are in
the bottom row of the toolbar.)
- Table Row Properties
- Table Cell Properties
- Insert Row Before
- Insert Row After
- Delete Row
- Insert Column Before
- Insert Column After
- Delete Column
- Split Merged Table Cells
- Merge Table Cells
Note: Right clicking inside any of the table cells will provide the same options.