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OU Campus Content Management System

FAQs & Troubleshooting

While the TTUHSC Support Site provide a plentitude of information regarding the use and setup of features, a few tips are provided here. You can also contact the TTUHSC IT Solutions Center by:

Phone: 806-743-1234
Email: ITSC@ttuhsc.edu
STARS: Open a work order at www.ttuhsc.edu/it/stars/

Browsers

The editor will not load in Internet Explorer 11.  The screen is white and nothing happens.

Internet Explorer 11 is currently not on OU Campus supported browsers list.  They anticipate this will change with the release of version 10.  Chrome or Mozilla Firefox can be downloaded and it works fine with OU Campus version 9.  Internet Explorer 8, 9, and 10 are supported browsers as well.

Why isn't the Image Editor working? When the button is clicked nothing happens.

There are several things that could contribute to the Image Editor not appearing when the Upload button is clicked. For example:

  1. Java with OS X 2012-006 Update. Apple released Java for OS X 2012-006, which uninstalls the Apple-provided Java applet plug-in from all web browsers. Once the update has completed, a user needs to re-install the Java plug-in. When encountering an item that requires the plug in, click on the region labeled "Missing plug-in" to download the latest version of the Java applet plug-in from Oracle.
    Once updated, both the Safari and Firefox browsers can utilize OU Campus functionality that uses Java, such as the Image Editor. Chrome for Mac does not support Java 7 as it is a 32-bit browser.
    For more information:
    Java Downloads
    Apple Support
  2. The Image Editor window opened behind the browser window. Check your task bar or minimize the browser window.Java may not be installed, outdated, or disabled. The Image Editor minimally requires Java 5 installed to be able to use it. If Java is not installed, install the most recent version:
    Java Downloads Page
    If Java is disabled, enable Java in the control panel.
  3. The browser might be out of memory (RAM). This can happen when a browser has many tabs open or hasn't been restarted recently, or with large files or lengthy editing periods. Restarting the browser can resolve these issues.

My Safari OS updated to 6.1 in Mountain Lion and 7.0 in Mavericks.  Now the image/editor is unusable in Safari.  How do I fix it?

  1. Under Preferences>> Security, click "Manage Website Settings".
  2. At the next screen select Java.  It will show the currently opened site. 
  3. Select the drop down and select "Run in Unsafe Mode".
  4. Trust this through a confirmation box that will pop up after selecting "Run in Unsafe Mode".
  5. Click "Done" and the image/editor will work.

Safari Settings

 

What is "clearing my cache" and how do I do it?

Web browser store copies of visited pages. These stored files are used the next time a site is visited. This way, the browser is not being forced to load the page anew each time, which takes more time than simply viewing a stored copy. This storage of pages is called a "cache". However, this cache can sometimes pose a problem if it is necessary to view the most updated version of a page. Clearing one's cache can ensure the most up-to-date version of a page rather than an older copy, is viewed.

The method for clearing the browser cache is different for each browser.

Google Chrome

Internet Explorer

Safari

Firefox

Basic Editing

How do I insert images from other sites?

While in the WYSIWYG editor mode, click on the Insert/edit Image icon Insert Image Icon. A dialog window appears with a field label of External Image type or paste the image URL and click the Load button. The image will appear in the preview window. Complete the "Alternate Text" field and click the "Insert" button. Learn More

How do I link to pages on other websites?

While in the WYSIWYG editor mode, select an image or some text that you wish to create as a link. Click the Insert/edit link icon Insert Edit Link Icon. A dialogue window appears with a field label of URL type or paste the page URL and click the Insert Link button. Learn More

How do I insert special characters?

While in the WYSIWYG editor mode, place the cursor at the location where the special character is to be inserted. Click on the Insert custom character icon Special Characters Icon. A dialogue window displays with available options. Click the desired special character and it will be automatically inserted on the page. Learn More

How do I back up files?

From the Pages tab, navigate to the file that you wish to create a back-up. Click the Backup icon Backup Icon. The selected file will be sent to the versioning system. Learn More

How do I upload files?

The ability to upload files is available for users with permission level of 6 or above. Users with permission level 8 or above have the authority to overwrite an existing file. The process begins by selecting the Pages tab under the Contents tab and performing the following procedure:

  1. Navigate to the destination directory.
  2. Click on the Upload button.
  3. Click on the Browse button.
  4. Select the file or files that are to be uploaded.
  5. Select a group that will have permission to edit the uploaded editable files.
  6. If the files being uploaded are overwriting existing files the confirmation checkbox must be checked.
  7. Click on the Submit button.

Note: All binary files (images, documents, PDFs) are uploaded directly to the target production server. All editable files (HTML and text) are uploaded initially to the OmniUpdate staging/application server and must adhere to the approval process prior to being published to the target production server. Select the appropriate view of Staging Server or Production Server in the Pages tab to confirm that files have been uploaded properly. Learn More

How do I get out of the New Page drop-down menu?

To get out of this setup, simply click elsewhere on the screen -- anywhere outside of the box that drops down with your template options. This is the same for all other drop-down-type options in OmniUpdate: If it doesn't have a close button, and you want to get out of it, click anywhere else on the screen.

How do I add or update existing tables on my pages?

Inserting New Tables

While in the WYSIWYG editor place the cursor on the line where the table will be inserted. Click on the Insert Table icon Insert Edit Table Icon. Select the desired general and advanced properties and select Insert. Add content into the table by clicking on each cell.

Updating Existing Tables

While in the WYSIWYG editor place the cursor inside an existing table cell. This will make the following toolbar icons available for editing: (All table widgets are in the bottom row of the toolbar.)

  • Table Row Properties Table Row Properties Icon
  • Table Cell Properties Table Cell Properties Icon
  • Insert Row Before Insert Row Before Icon
  • Insert Row After Insert Row After Icon
  • Delete Row Delete Row Icon
  • Insert Column Before Insert Column Before Icon
  • Insert Column After Insert Column After Icon
  • Delete Column Delete Column Icon
  • Split Merged Table Cells Split Merged Table Cells Icon
  • Merge Table Cells Merge Table Cells Icon

Note: Right clicking inside any of the table cells will provide the same options. Learn More

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