iRIS Research Software
Frequently Asked Questions
Can I reply to the iRIS e-mails I receive?
No, you cannot. Each iRIS e-mail comes from an unattended mailbox and your reply to it will bounce back.
Is my user ID/password the same as my e-Raider?
No, the iRIS account and the e-Raider account are two separate accounts.
I forgot my password.
On the login screen, there is an "I forgot my password" button. When you click it, you will be prompted for your user ID. When you submit your user ID, iRIS will generate an email to the email address on your account, which will contain your password. This is the only way to get the password; iRIS/IRB/IACUC personnel do not have access to passwords.
I can't open documents in iRIS.
There are three possible solutions for this.
- The security settings in your internet browser my be prohibiting documents from being downloaded to your computer. To check theses settings in Windows XP, open your browser to your home page. Click on Tools, Internet Options. Click on the Security tab (the 2 nd one from the left), and the Custom Level button near the bottom of the dialog box. You will see a list of all security settings that are customizable. The settings are divided into groups. You need to scroll down the list until you see the group heading "Active X Controls and Plugins". Scroll through that list and make sure that all of the selections are "enabled". The next group heading is "Downloads". Scroll through this list making sure all selections are "enabled". Click OK at the bottom of the dialog box. Answer yes to "Are you sure you want to change security settings for this zone?" Click OK to exit the Internet Options box.
- Your internet browser may be set to block pop-ups. To change this setting, click on Tools, Pop-Up Blocker, and Turn off Pop-Up Blocker. You can use the same steps to re-enable the pop-up blocker once you have finished your work in iRIS.
- You may have inadvertently downloaded a foreign toolbar that has a pop-up blocker. It is advisable that you only use the tool bar(s) that are part of your Internet browser software. Some examples of foreign toolbars are the Yahoo! Tool Bar, Real Search Tool Bar, and Google Tool Bar. To remove these tool bars, you will actually have to uninstall the program from your computer. To do this, click on Start, Control Panel, and Add/Remove Programs. This will give you a listing of all the software that has installed on your computer in alphabetical order. Scroll through the list until you find the appropriate tool bar, highlight the program by clicking on it, and then click on the "Change/Remove" button on the right hand side of the screen.
What file types can be uploaded into iRIS?
Consent Forms must be in either RTF(rich text format) or DOC (Microsoft Word). Study documents can include DOC (Microsoft Word), WPD (WordPerfect), RTF (rich text format), PDF (Adobe), XLS (Microsoft Excel), TXT (text format), and others. The best guideline to follow as to what types of file you upload into your study documents is to make sure you are using a file format that is common. After all, if a reviewer doesn't have the software to open your document(s), then they can't very well review them.
I'm trying to add personnel to my study, but I can't find the person/people in iRIS?
The individual(s) must have iRIS access prior to being added to a study. If they are not in iRIS, they need to request iRIS access by clicking on the 'Request New Account' button located on the iRIS login screen.
I have received an email from iRIS that I need to sign-off on a submission. How do I do that?
When you log in to iRIS, you will see the "Incomplete Task" on your homepage. Click on the 'Open' icon to the left of the study title. This will take you directly to the sign-off sheet. Your iRIS user ID and password are your electronic signature.
Can I delete a subject from my study in iRIS?
No, you cannot. Only an iRIS administrator can do that and only bogus/erroneous subjects can be deleted.