Q. Do I have to call ahead? Why can't I just walk in and be seen?
The Student Health Center is just like your doctor's office back home. In order to serve all students efficiently, we require you schedule an appointment instead of walking in. This helps us maximize the amount of time you get to spend with your provider, while minimizing the amount of time you spend waiting. Students who schedule appointments through the Patient Portal or call early in the morning will typically be seen the same day. .
Q. Why am I asked to arrive 15 minutes before my appointment time?
We ask you to arrive early to fill out any paperwork and insurance information that is needed.
Q. What health information should I bring to Student Health?
- Insurance and prescription cards (if you have insurance)
- Parent's birth dates including the year (for insurance purposes)
- Past medical problems or surgeries
- Medications you are currently taking
- A list of drug, food or environmental allergies
- Family medical history (i.e. cancer, diabetes, hypertension, heart disease)
Q. What if I have a chronic medical condition?
- Make an appointment early in the semester.
- Establish a relationship with one of our primary care providers (maintain continuity of care).
- Send relevant medical records to the Health Center, addressed Attention: Medical Director.
Q. Who will I see for my appointment?
Depending on the nature of your appointment, you will be scheduled to see:
- Board Certified Physicians
- Certified Nurse Practitioners
- Certified Physicians Assistants
- Certified Behavioral Health Counselors
Q. What is the class excuse policy?
We will write you a red note for the time you were in clinic.
Q. Can my friends be treated at the Health Center?
Only Texas Tech students registered in the current school session are eligible for treatment. Relatives and friends are not eligible for care; however, the clinic can direct them to community resources as needed.
Q. Are well woman exams done at the Student Health Center?
Yes, regular well woman exams are scheduled throughout the week and take about 30 minutes for the visit.
Q. Can I get my allergy shots at the Health Center?
No. If you need allergy shots, we ask that your primary care physician call the Health Sciences Center to refer you to the allergy specialist there. You can also make an appointment with one of our physicians who can refer you to the allergy specialist who can give allergy shots
Q. Are X-rays available at the Health Center?
The Student Health Center does have X-ray department on site.
Q. Is HIV/STD testing available?
Yes, an appointment must be made with a provider or nurse clinic who will then order the appropriate testing.
Q. Does Student Health collect co-pays?
A. No. Your co-pays are paid through the Medical Service Fee all undergraduate students are required to pay through their tuition each semester.
Q. Will my appointment be billed to my student account?
If your insurance does not cover the visit then we will bill the discounted amount to your student business account. Please allow around 2 weeks to see the charges on your account and pay them before fees are added on.
Q. Where can I obtain a copy of my x-rays?
You will need to go to the UMC Radiology department and request a CD.
Q. Can prescriptions from my personal physician be filled at the Texas Tech Pharmacy?
Yes. Prescriptions may be brought into the pharmacy or called in from your primary doctor to 806.743.2636. Please bring your insurance information with you when you pick up your prescription.
Q. I have lab orders from my Primary Care Physician. Can these labs be drawn at Student Health?
No. All lab orders must be from a provider at the Student Health Center.
Q. How long does it take to get lab work results back?
Most lab work will be back within 24 hours. Cultures generally take 48-72 hours. Any lab work that must be sent out can take 7-10 days.
Q. Will my parents be notified of my Health Center visit?
No. Students 18 years and older are viewed as individuals with the right to confidential health care. Staff will not release any information without student consent.
If you are concerned about the explanation of benefits (EOB) from the insurance company going to the owner of your insurance plan (frequently students' parents/guardians), call the number on the back of your card and ask if the EOB can be sent to you directly.
We need to obtain parental consent for students 17 years old and younger except for:
- concerns regarding pregnancy
- sexually transmitted infections (STIs)
- drug or substance abuse.
Q. Why do I need to sign a release so you can talk to my parents?
Due to FERPA and HIPAA regulations, no information will be released to anyone without your permission.
Q. What is TB and its risk factors?
Tuberculosis (TB) is a disease caused by germs spread from person to person through the air. TB usually affects the lungs, but it can also affect other parts of the body, such as the brain, the kidneys or the spine. A person with TB can die if they do not get treatment.
Q. How do you test for TB? Is a blood test necessary?
If you are a foreign-born student or a student who has lived outside the United States for more than two months, TTU policy requires you be screened for TB. Many students born outside the United States have received a BCG vaccine. This may cause a false positive reading on a PPD “skin test.” The Health Center uses the QFT “blood test” to screen students who have received BCG.
Q. What does it mean if my TB test comes back positive?
This simply means that somewhere, sometime, you were exposed to someone with TB. Further testing will be required.
Q. Can I be seen at Student Health during the summer while I am taking classes?
Yes. If you are enrolled in a May intersession, Summer one or Summer two, you will automatically be billed the medical service fee through your tuition and can been seen at Student Health for the entire summer.
Q. Can I be seen at Student Health during the summer if I am NOT enrolled in any classes?
Yes. The first time you come into the Student Health Clinic you will have to elect
to pay a one time fee of $75 that will allow you to utilize the Student Health Clinic
all summer long.
Please be aware that the fee cannot be added to your Student Business Services account due to non-enrolled status. You must be preparied to pay the fee at the time of your visit.
Q. How do I get a copy of my medical records or lab results?
Requests can be made at the Student Health Center and by signing a medical release of information. Please allow 3-4 days to receive past records. You can also fill out the form below and send it to firstname.lastname@example.org. Click here for ROI.
Q. What immunizations are required?
Two doses of MMR (Measles, Mumps, and Rubella) administered after your first birthday, a current Tetanus booster (within 10 years), and a current meningitis vaccination (within 5 years and at least 10 days prior to the first class date) for all students who are under 22. The meningitis vaccination is a current Texas State Law.
Q. What type of care is available after hours?
A. Click here to view the list of after hours care.
Q. What do I do if the Student Health Center is closed?
Call our main number 806.743.2848 to talk with the on call provider. If you have a life-threatening situation, call 911 or go to the nearest emergency room. A 24-hour mental health hotline is available at 800.395.2132. You can also access our After Hours Urgent Care Clinics by clicking here.
If you have an urgent situation that cannot wait until the Health Center re-opens, check with your insurance company to see where health care services are covered.
Q. How can I access my medical records online?
If you would like to access your medical records online, please contact the Student Health Front desk at 806.743.2848 and ask about MyTeamCare Patient Portal or click here to learn more about our app.
Q. What do I do if I need a refill on my medication?
Please contact your pharmacy and have them fax us a request for refill. The provider will review it and if it is approved it will be sent back to the pharmacy. Please allow 24-72 hours for the refill.
Q. Why do we need to pay the health fee when my son/daughter already has a doctor in town and they won’t ever go there?
Even if they don’t actually come into our facility, all students benefit from the health fee by our campus community health work.
We track and enforce the immunization requirements to prevent epidemics of measles, mumps, meningitis and tuberculosis. We help to manage potential disease outbreaks of additional diseases like Hepatitis A and chicken pox and we work closely with other campus departments to promote healthy behaviors such as:
- Stress management
- Sexual health
- Substance use
- Eating disorders
- Recognition of depression and anxiety