The following narrative summarizes TTUHSC’s student complaint or grievance policies
It is the policy of the Texas Tech University Health Sciences Center to affirm the
right of its students to a prompt and fair resolution of a complaint or grievance
involving allegations of inappropriate behavior by other TTUHSC students or by TTUHSC
personnel toward students. Policies and procedures exist for the following areas of
• Complaints regarding the general or academic misconduct of another student
• Complaints regarding discrimination
• Complaints regarding student records
• Complaints regarding employment at TTUHSC
• Complaints regarding grades or grading
• Complaints regarding other types of mistreatment
• Other institutional-level student complaint procedures
The Student Resolution Center, which is located on the Texas Tech University campus
in Lubbock, serves as a neutral, objective third party to provide students in the
Texas Tech University System including TTUHSC with informal assistance in resolving
student-related problems, conflicts, and disputes. The Student Resolution Center is
available by phone to assist all TTUHSC students in identifying appropriate complaint-resolution
procedures and resources.
A. Complaints regarding the general or academic misconduct of another student
Policies and procedures governing complaints regarding the general or academic misconduct
of students are defined in the Student Handbook/Code of Professional Conduct.
B. Complaints regarding discrimination
The Student Handbook/Code of Professional Conduct identifies several policies intended
to ensure the fair and equitable treatment of all members of the university community.
The processes for filing complaints are detailed in the TTUHSC Operating Policies
and Procedures. The following list identifies key institutional policies governing
complaints regarding discrimination:
• HSC OP 10.15, Americans with Disabilities Act and HSC OP 77.14
• HSC OP 51.01, Equal Employment Opportunity Policy and Affirmative Action Plan
• HSC OP 70.14, Sexual Harassment and Attachment A, Complaint of Sexual Harassment form
C. Complaints regarding student records
HSC OP 77.13, Student Education Records, provides detailed information about filing complaints
relating to student records.
D. Complaints regarding employment at TTUHSC
Information about employment grievances for students who are employed at TTUHSC is
provided in HSC OP 70.10, Non-faculty Employee Complaint and Grievance Procedures. This policy covers complaints
concerning issues pertaining to wages, hours, working conditions, performance evaluations,
merit raises, job promotions, job assignments, or similar matters involving management
decisions concerning the employee.
E. Complaints regarding grades or grading
The processing of formal grade appeal procedures is the responsibility of the school
which administers the course. Relevant school policies are listed below:
• School of Health Professions: Academic Grade Appeal
• School of Medicine–Lubbock: Student-Faculty Dispute Resolution Policy, Grading and
Promotions Policies and Procedures, and policies and procedures for Challenging Student
Records or Grades
• Paul L. Foster School of Medicine at El Paso: Student Faculty Dispute Resolution Policy
• School of Nursing: Academic Grade Challenges/Appeals
• School of Pharmacy: Grade Appeals Policy and Nongrade Grievance Policy
• Graduate School of Biomedical Sciences: Grade Appeals Policy
F. Complaints regarding other types of mistreatment
Students who feel that they have been mistreated in a manner that is not directly
addressed by any of the specific policies identified above are encouraged to refer
to the policies and procedures governing student complaints, grievances, and appeals
within their school. Relevant school policies include the following:
• School of Health Professions: Non-Grade Grievance Policy and Academic Misconduct Policy (addresses academic complaints against a student)
• School of Medicine–Lubbock: Student-Faculty Dispute Resolution Policy, Student-Student
Dispute Resolution Policy, Sexual Harassment Policy, and Dismissal and Appeals Policies
• Paul L. Foster School of Medicine at El Paso: Student Faculty Dispute Resolution Policy
• School of Nursing: Academic Grade Challenges/Appeals and Complaint or Grievance
Resolution (Non-Grade Related)
• School of Pharmacy: Accreditation-Related Student Concerns and/or Complaints and Grade Appeals Policy
• Graduate School of Biomedical Sciences: Appeals Policy for Students and Grade Appeals Policy
Students should process their complaints or appeals through the appropriate channels.
Procedures are delineated in the policies identified above. Students are encouraged
to bring their concerns to the designated student affairs officer of their school.
The student affairs officer in each school is as follows:
• School of Health Professions: Associate Academic Dean
• School of Medicine-Lubbock: Assistant Professors - Student Affairs
• Paul L. Foster School of Medicine in El Paso: Assistant Professors - Student
• School of Nursing: Assistant Academic Dean
• School of Pharmacy: Assistant Academic Dean
• Graduate School of Biomedical Sciences: Assistant Dean
The deans of the schools have final authority in resolving disputes related to academic
issues, such as grading and promotion, and in non-academic issues involving the school’s
faculty and staff.
Every effort should be made to resolve complaints against faculty and other school
personnel at the school level. If the complaint is about personnel or services at
the institutional level, the student is advised to contact the TTUHSC Office of Student
Services in accordance with the following institutional-level student complaint procedures.
These procedures are also published on www.ttuhsc.edu/studentservices.
G. Other Institutional-Level Student Complaint Procedures
The procedures defined below apply to student complaints that fall outside the scope
of other institutional and school-based policies and procedures governing specific
types of student complaints (Student Complaint or Grievance Policies and Procedures),
including, for example, student complaints against staff members employed at the institutional
level or against TTUHSC administrators. The TTUHSC Office of Student Services will
administer this institutional policy and will insure that due process is afforded
to all concerned.
1. Early Resolution
a. Prior to contacting the TTUHSC Office of Student Services, the student shall attempt
to resolve the issue with the individual(s) involved. If the student is not satisfied
with the outcome after meeting with the individual or does not feel comfortable talking
to the administrator or staff member involved, the student may contact the Assistant
Vice President for Student Services. The student shall address the issue and initiate
action under this policy within 30 days of the event giving rise to the complaint.
b. The Assistant Vice President for Student Services may counsel the student to discuss
the issue with the involved administrator or staff member. If the student does not
feel comfortable talking to the person involved, the Assistant Vice President for
Student Services will investigate the complaint, attempt to reconcile differences,
and propose a solution. The Assistant Vice President for Student Services will provide
a written statement of his or her recommendation to all parties within ten working
days following the initial receipt of the student’s report of the complaint. All involved
parties will then have ten working days to respond. Every effort should be made to
resolve the issue without going beyond this level. The Assistant Vice President for
Student Services will attempt to facilitate a resolution before proceeding with a
hearing, as described below.
(If the complaint is against the Assistant Vice President for Student Services, the
student should meet with the Senior Vice President for Academic Affairs, who will
follow the procedures outlined here.)
2. Filing a Hearing Request
a. If the student is not satisfied with the recommendation of the Assistant Vice President
for Student Services, he/she may file a request for a hearing by submitting a written
complaint to the Assistant Vice President for Student Services (Attachment F). The
hearing request must include a specific statement of the student’s complaint, an explanation
of what remedy the student seeks, and a copy of the Assistant Vice President for Student
Services’ recommended resolution.
b. If the student files a request for a hearing, a Student Hearing Committee as defined
below must convene within 15 working days.
3. Hearing Procedure
Upon receipt of a written request for a hearing, the Assistant Vice President for
Student Services will appoint a Hearing Committee according to the following procedure:
a. Each party will propose in writing a list of four TTUHSC faculty, staff, and/or
students to serve on the Hearing Committee. The Assistant Vice President for Student
Services will contact one person from each list in order of the submitting party’s
preference to determine the person’s willingness to serve. Through this process, one
person will be selected from each list. The two people selected will then select a
third member (a TTUHSC faculty or staff member) and these individuals will comprise
the Hearing Committee. This group will select a chair from among themselves.
b. The Assistant Vice President for Student Services will provide technical assistance
and support to this committee.
c. As soon as the hearing is scheduled, the chair of the Hearing Committee will send
a written notice to all involved parties. The notice will specify the time, place,
and nature of the hearing, plus a brief description of the complaint. The notice will
also confirm the right of all involved parties to present witnesses and evidence and
to be accompanied by counsel for advisory purposes only.
d. At least three days prior to the hearing, all parties will provide to the chair
of the Hearing Committee and the Assistant Vice President for Student Services a list
of the names of any witnesses or counsel who will attend the hearing. If the student
will be represented by counsel, the University will be represented by the Office of
General Counsel. The student and the involved individuals(s) shall have access to
all information to be considered by the Hearing Committee, including the names of
all persons giving evidence.
e. The student and the involved parties shall attend the hearing and be offered an
opportunity to state their positions and present testimony and other evidence relevant
to the case. The responsibility of establishing the validity of the complaint rests
with the student.
f. The Hearing Committee chair shall keep a recording of the hearing, which shall
include date, time, and location of the hearing, names of those present, and any evidence
introduced (e.g., records, written testimony, duplicated materials).
4. Committee Decision
a. After completion of the hearing, the Hearing Committee shall meet in closed session
and prepare a written recommendation. Copies of the Hearing Committee chair’s report
shall be forwarded to the involved parties within five working days.
b. The student may request a reconsideration of the case in instances where he or
she is dissatisfied with the decision of the Student Hearing Committee. The appeal
must be made, in writing, within five working days, to the Senior Vice President for
c. The Senior Vice President for Academic Affairs will review the complaint resolution
and render a decision within five working days. The decision of the Senior Vice President
for Academic Affairs is final.
d. If the Senior Vice President for Academic Affairs is serving as a mediator in
the case, then the President or his designee will review the complaint resolution
and render a decision within five working days. The decision of the President is final.