iRIS Research Software
Frequently Asked Questions
How do I get iRIS access?
You can request iRIS access by completing the New Account Request form located on
the iRIS login screen (https://www.sobmrimedris.ttuhsc.edu:8867/) in its entirety.
Once the Education Coordinator in the Research Integrity Office has verified your
information and your institutionally required training records, your account will
be finalized and you will receive an email from iRIS containing login instructions.
If you have questions about the institutionally required training, please contact
the Education Coordinator in the Research Integrity Office.
What internet browsers can I use to access iRIS?
You may use any internet browser supported by the TTUHSC IT Help Desk. A list of
all institutionally supported software can be found at http://www.ttuhsc.edu/it/is/itsolutioncenter/faq/support.aspx.
When I log into iRIS, my left hand navigation is gone. All I have is My Assistant
and I can't access any of my studies.
You have recently been upgraded to Internet Explorer 8/9/10/11 and you will need to
enable backwards compatibility in order for iRIS to operate appropriately. To do
this, click on 'Tools' on the Internet Explorer menu bar. Scroll down to 'Compatibility View' and click On it to turn it on. You may have to 'Refresh' the page by clicking on the browser's
refresh button. When the page is refreshed, you will see the Study Assistant back
on the left hand side of your screen.
If you have any questions about this process, please contact the iRIS Administrator.
Is my user ID/password the same as my eRaider?
On November 15, 2010, iRIS began using the eRaider credentials of TTUHSC Faculty,
Staff and Students.
This change did not apply to TTU Faculty, Staff and Students. For all TTU users,
your iRIS account is separate from your eRaider account.
I forgot my password.
If you are TTUHSC Faculty, Staff or Student, and cannot remember your eRaider password,
please contact the IT Solutions Center, (806) 743-1234, for assistance retrieving
All users outside of TTUHSC may use the "I forgot my password" button on the login
screen to retrieve your password. You will be prompted to enter your user ID. Once
you submit your user ID, iRIS will send an email to the address on your account, which
will contain your password. This is the only way to get the password.
Can I reply to the iRIS emails I receive?
Please do not use ‘Reply’ or ‘Reply All’ features to respond to any email that you
receive from iRIS. All correspondence sent from iRIS is generated from an unattended
mailbox and replies are automatically deleted. If you must respond to correspondence
sent to you from iRIS, respond directly to the person who authored the message, or
you may login to iRIS, and respond via the correspondence feature in iRIS.
For assistance using the correspondence feature, contact your local Review Board Administrator
or the iRIS Administrator.
I can't open documents in iRIS.
There are three possible solutions for this:
- The security settings in Internet Explorer may be prohibiting documents from being
downloaded to your computer. To check theses settings in Windows, open your browser
to your home page. Click on Tools, Internet Options. Click on the Security tab (the
2nd one from the left), and the Custom Level button near the bottom of the dialog
box. You will see a list of all security settings that are customizable. The settings
are divided into groups. You need to scroll down the list until you see the group
heading "Active X Controls and Plugins". Scroll through that list and make sure that
all of the selections are "Enabled". The next group heading is "Downloads". Scroll
through this list making sure all selections are "Enabled". Click OK at the bottom
of the dialog box. Answer yes to "Are you sure you want to change security settings
for this zone?" Click OK to exit the Internet Options box.
- Your browser may be set to block pop-ups. To change this setting, click on Tools,
Pop-Up Blocker, and Turn off Pop-Up Blocker. You can use the same steps to re-enable
the pop-up blocker once you have finished your work in iRIS.
- You may have inadvertently downloaded a foreign toolbar that has a pop-up blocker.
It is advisable that you only use the toolbar(s) that are part of your Internet browser
software. Some examples of foreign toolbars are the Yahoo! Tool Bar, Real Search Tool
Bar, and Google Tool Bar. To remove these tool bars, you will actually have to uninstall
the program from your computer. To do this, click on Start, Control Panel, and Add/Remove
Programs. This will give you a listing of all the software that has installed on your
computer in alphabetical order. Scroll through the list until you find the appropriate
tool bar, highlight the program by clicking on it, and then click on the "Change/Remove"
button on the right hand side of the screen.
What file types can be uploaded into iRIS?
Consent Forms must be in either RTF(rich text format) or DOC(X) (Microsoft Word).
Study documents can include DOC(X) (Microsoft Word), WPD, RTF (rich text format),
PDF (Adobe), XLS (Microsoft Excel), TXT (text format), and others.
The best guideline to follow regarding the types of files you upload into your study
documents is to make sure you are using a file format that is common.
I'm trying to add personnel to my study, but I can't find the person/people in iRIS?
The individual(s) must have iRIS access prior to being added to a study. If they are
not in iRIS, they need to request iRIS access by clicking on the 'Request New Account'
button located on the iRIS login screen.
I have received an email from iRIS that I need to sign-off on a submission. How do
I do that?
When you log in to iRIS, you will see the "Incomplete Task" on your homepage. Click
on the 'Open' icon to the left of the study title. This will take you directly to
the sign-off sheet. Your iRIS user ID and password are your electronic signature.
Can I delete a study from My Studies?
Only studies in DRAFT status that have not been submitted to the Review Board can
be deleted. Only the iRIS Administrator can delete studies. If you** would like
a study deleted, please email the study information to the iRIS Operations Manager.
** NOTE: Only the Principal Investigator can request the deletion of a study.
Can I delete a subject from my study in iRIS?
Only the iRIS Administrator can delete subjects and only bogus/erroneous subjects
can be deleted.