Employee Assistance Program
Frequently Asked Questions
- What is an Employee Assistance Program?
- What Benefits are Available to Employees Through the Employee Assistance Program?
- Who Can Use the Employee Assistance Program?
- Is the Employee Assistance Program Confidential?
- Is the Employee Assistance Program Easy to Use?
- How Much Does it Cost to Use the Employee Assistance Program?
- Where is the Employee Assistance Program Located?
- Additional Questions
What is an Employee Assistance Program?
An EAP is a helping program that enhances a healthy work attitude by providing employers
and their employees the opportunity to manage life's problems before they become serious
and impair work performance. It provides employees the opportunity to seek treatment
for specific problems such as depression, anxiety, and marital/family problems.
What Benefits are Available to Employees Through the Employee Assistance Program?
- Individual, couple and family counseling
- Health & wellness seminars and information
- 24-hour crisis helpline/hotline
Who Can Use the Employee Assistance Program?
The EAP is for all employees who strive to maintain a healthy and productive attitude
in their work and personal lives. Employees and anyone living in their household are
eligible to use EAP services. The program is a benefit provided by the employer at
NO cost to the employee. Think of it as a partnership between the employer and employee
to insure a better and safer workplace.
Employees can voluntarily access EAP services. The services are private, professional
Is the Employee Assistance Program Confidential?
Absolutely! No information is released to employers or supervisors concerning an employee's
identity or the nature of their problem. Visits to the EAP are not recorded as part
of the employee's personnel record or medical records.
Is the Employee Assistance Program Easy to Use?
Simply call (806) 743-1EAP or 1-(800) 327-0328 and ask for an appointment with an
EAP counselor. For your convenience, daytime appointments are available Monday through
Friday and evening appointments are available Monday through Thursday.
How Much Does it Cost to Use the Employee Assistance Program?
There is no cost to the employee for EAP visits--EAP resources are provided as a benefit to employees,
by the employer.
Where is the Employee Assistance Program Located?
The EAP is located on the first floor in the East Wing (Pod A) of the Texas Tech University
Health Sciences Center, which is on 4th Street between Indiana Ave and the Texas Tech
Parkway. Park in any Visitor's Lot on the TTUHSC side (B-1, B-2, C-1, or C-2) and
enter the main building through the "East Wing" doors, located between the Texas Tech
Physicians Medical Pavilion and the outside stairs. Once you are inside, follow the
signs to the Psychiatry Clinic (1A122) where the EAP offices are located. The waiting
room (1A122) is on the left, a short distance beyond the TTUHSC Pharmacy.
Enter this waiting room (1A122) and let the receptionist know that you are an EAP
client and the name of the counselor you are scheduled to see. If it is your first
session, please arrive 15 minutes early so that you can fill out the new client paperwork,
which is available from the receptionist.
We would be happy to answer any additional questions you may have. Any inquiries will
be confidential. Please refer to the "Contact Us" link on this site.
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