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Employee Assistance Program

Frequently Asked Questions

  1. What is an Employee Assistance Program?
  2. What Benefits are Available to Employees Through the Employee Assistance Program?
  3. Who Can Use the Employee Assistance Program?
  4. Is the Employee Assistance Program Confidential?
  5. Is the Employee Assistance Program Easy to Use?
  6. How Much Does it Cost to Use the Employee Assistance Program?
  7. Where are EAP Offices Located?
  8. Additional Questions

What is an Employee Assistance Program?

An EAP is a helping program that enhances a healthy work attitude by providing employers and their employees the opportunity to manage life's problems before they become serious and impair work performance. It provides employees the opportunity to seek treatment for specific problems such as depression, anxiety, and marital/family problems.

What Benefits are Available to Employees Through the Employee Assistance Program?

  • Individual, couple and family counseling
  • Health & wellness seminars and information
  • 24-hour crisis helpline/hotline

Who Can Use the Employee Assistance Program?

The EAP is for all employees who strive to maintain a healthy and productive attitude in their work and personal lives. Employees and anyone living in their household are eligible to use EAP services. The program is a benefit provided by the employer at NO cost to the employee. Think of it as a partnership between the employer and employee to insure a better and safer workplace.

Employees can voluntarily access EAP services. The services are private, professional and confidential.

Is the Employee Assistance Program Confidential?

Absolutely! No information is released to employers or supervisors concerning an employee's identity or the nature of their problem. Visits to the EAP are not recorded as part of the employee's personnel record or medical records.

Is the Employee Assistance Program Easy to Use?

Yes!  Simply call the number of the EAP provider in your area (in Lubbock: 806-743-1327 or 800-327-0328) and state that you would like to use your EAP counseling benefit.

How Much Does it Cost to Use the Employee Assistance Program?

There is no cost to the employee for EAP services, including counseling.  EAP resources are provided as an employee benefit.  Your employer has determined the number of free counseling sessions available to you.  If counseling is needed beyond those sessions, you will be given referrals and, in that case, you will be responsible for the provider's fees.  Except in Lubbock, you may be able to continue working with the same counselor.

Where are EAP Offices Located?

The EAP main offices in Lubbock are located in the Texas Tech University Health Sciences Center, on 4th Street between Indiana Avenue and the Texas Tech Parkway.  The room number is 1A300, which is just beyond the Psychiatry Clinic on the first floor, east wing (Pod A).  Parking is also available in any Visitor's Lot.  There are information desks just inside both the main entrance to TTUHSC and the entrance to the Texas Tech Physicians Medical Pavilion and they will be happy to direct you to the EAP offices.

 Additional Questions

We would be happy to answer any additional questions you may have. Any inquiries will be confidential. Please refer to the "Contact Us" link on this site.

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