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Employee Assistance Program

Supervisor Referrals

As a supervisor or manager, you are often in the best position to help employees who are experiencing problems that affect their lives and/or job performance. When you become aware of such problems, you can encourage employees to seek the assistance and support of the Employee Assistance Program and give them information regarding how to do that. This type of assistance is known as an "Informal Referral" to EAP.

Some employers allow supervisors to mandate employees to receive counseling through the Employee Assistance Program in order to address job performance problems. These mandated referrals, known as "Formal Referrals", are usually part of a disciplinary process aimed at restoring an employee to acceptable levels of performance. EAP counselors can:

  • Help employees gain insight regarding their problems.
  • Teach skills (e.g., anger management, communication) that will improve employee functioning in the future.
  • Detect early signs of more serious problems.
  • Link employees with community resources that are cost-effective and helpful.

Call us for information regarding how to make a Formal Referral to the Employee Assistance Program. We'll also explain what information we can give you concerning the employee's attendance and cooperation.

Ways the EAP can also help:

  • Consult with you about how to deal with a difficult employee or department.
  • Suggest ways to improve morale and interpersonal functioning in your area.
  • Help address any personal problems that may be interfering with your work.
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