Patient Rights and Responsibilities | Texas Tech University Health Sciences Center
TTUHSC students walking through Lubbock campus courtyard.

 

Patient Rights and Responsibilities:

It is the policy of Texas Tech University Health Science Center (TTUHSC) Ambulatory Clinics to promote considerate, courteous, and respectful care and treatment for all patients. It is recognized that the patient is a vital participant in the treatment plan and therefore has rights and responsibilities regarding that treatment. See full policy here.


Non-Discrimination & Limited English Proficiency

Texas Tech University Health Sciences Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, or disability. TTUHSC does not exclude people or treat them differently because of race, color, national origin, sex, age, or disability. 

Texas Tech University Health Sciences Center:

  • Provides free, accurate, and timely aids and services that protect your privacy, ensuring effective communication for individuals with disabilities, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free, accurate, and timely aids and services that protect your privacy, ensuring effective communication for individuals whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, ask at your clinic directly or the staff in the TTUHSC’s Patient Services Office (806.743.2669, option 4).

If you believe that TTUHSC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with: TTUHSC Patient Services Office, 3601 4th Street, Lubbock, Texas 79430, 806.743.2669, or Samuel.Jackson@ttuhsc.edu. You can file a grievance in person or by mail, phone call, or email. If you need help filing a grievance, the staff in TTUHSC’s Patient Services Office is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal. hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1.800.868.1019, 800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html


  

Patient Advocacy & Complaint Contact

Please include your last name, first name, date-of-birth, and a phone number where you can be reached.

806.743.2669 | patientservices@ttuhsc.edu