Employee Assistance Program
Employee Assistance Program (EAP)
The EAP is a helping resource for employees whose employer contracts with us to provide this benefit. Employees are eligible for free, confidential counseling sessions per contract year. These sessions can be utilized by the employee, the employee’s spouse or partner, and/or the employee’s minor children (under 18 or still in high school). Our Counselors are licensed and have the knowledge and experience to assist you.
Counseling is available for a variety of issues:
- Depression
- Excessive stress or anxiety
- Healing from trauma
- Workplace issues
- Grief and loss
- Better couple communication
- Managing family conflict
- Alcohol and drug abuse
In-person or telehealth counseling is available. The in-person visits are provided at the Counseling Center at TTUHSC, which is located in the Texas Tech University Health Sciences Center, 4th Street and Indiana in Lubbock. Directions are provided when you make an appointment. Click here for a printable flyer.
Request an Appointment
We're here to help. Please call or submit the form below to request an appointment. Upon submission of the online form, you will receive a call back to confirm appointment date and time. Also, please feel free to call with any questions.
Phone: 806.743.1327 or 800.327.0328
For Employers Interested in an EAP
We have a long history of providing employee assistance services to TTU, TTUHSC, and numerous other employers in or near Lubbock, TX. Our comprehensive package of EAP services is reasonably priced per employee and address a full range of emotional and behavioral problems that impair job performance and contribute to rising employer costs.If you're thinking about offering this to your employees, we would love to visit with you!
EAP Counselors can:
- Help employees gain insight regarding their problems.
- Teach skills (e.g., anger management, communication) that will improve employee functioning in the future.
- Detect early signs of more serious problems.
- Link employees with community resources that are cost-effective and helpful.
Some employers allow supervisors to mandate employees to receive counseling through the Counseling Center in order to address job performance problems. These mandated referrals, known as "Formal Referrals", are usually part of a disciplinary process aimed at restoring an employee to acceptable levels of performance. You can access the supervisor referral form below.
Supervisor Referrals
As a supervisor or manager, you are often in the best position to help employees who are experiencing problems that affect their lives and/or job performance. When you become aware of such problems, you can encourage employees to seek the assistance and support of the Counseling Center and give them contact information for the EAP using this flyer.
Call the main EAP office 806.743.1327 for information regarding how to make a Formal Referral to the Counseling Center. We'll also explain what information can be provided to you concerning the employee's attendance and cooperation.
EAP staff are also available to assist you in various other ways.
Mental Health Resources
National Suicide Prevention Lifeline Call or text 988
If you are in crisis and one of the following applies to you:
- You feel you are in immediate danger of harming yourself.
- You feel you are in immediate danger of harming someone else.
- You have recently been assaulted or had a traumatic experience.
Please do one of the following:
- Call 911 – you will be connected with the police who can help you get emergency services.
- Call the StarCare Crisis Team 806.740.1414.
- Go to your local emergency room.
The Texas Suicide Prevention Collaborative (TxSPC) is a nonprofit organization dedicated to supporting Texas communities in their efforts to build suicide prevention capacity. We do this by promoting the use of evidence-based best practices that encourage the public health approach to suicide prevention. To view more available crisis lines click here.