FAQs

Our team offers real-time access to a multidisciplinary network of mental health experts in your region for peer-to-peer consults by phone, vetted and personalized referrals and resources, and behavioral health CMEs.

Child Psychiatry Access Network, CPAN, gives PCPs access to child and adolescent psychiatrists to help patients up to 22.

Perinatal Psychiatry Access Network, PeriPAN, gives clinicians serving pregnant and postpartum women access to reproductive psychiatrists to help pregnant and postpartum women.

• Patient care consultation from a mental health clinician within 30 minutes
• Vetted and patient-specific resources and referrals within one business day
• Free CMEs and other learning opportunities 

We return over 98% of our calls within 30 minutes or less. You can schedule a call back at your convenience M-F 8 a.m–5 p.m. 

Today's youth and perinatal patients are facing unprecedented mental health issues and there are not enough pediatric and reproductive psychiatrists in Texas to meet this need in a timely manner. Some patients wait months to be seen. The majority of patients receiving mental health are doing so with their PCP. We want to support PCPs in this care with there is a question about next steps in treatment. In addition, mental health conditions are the most complication of pregnancy and negatively affect child development. It is imperative to treat Moms so they are well and can provide a health environment for their growing baby. We are here to support you through peer-to-peer, real-time consultation so you can help your patients get the care they need within their medical home. 

Our staff is here to provide expert consultations and resources to help you address your patients' unique behavioral and mental health needs. No question is too small. Staff can assist you in developing a plan based on the information you provide to our team members. Staff can also offer guidance when a patient is already on psychotropic medications and you would like to review them, or they can answer any other behavioral health questions you have. 

The service is funded through the Texas state legislature and there is no cost to the provider to utilize the program. There are no fees for the clinic, provider, patient, or insurance plan.

Yes. Consultations may be billable based on the time or complexity of the consultation. A call for consultation indicates an increase clinical complexity and can therefore increase the complexity of your code for the patient visit. This allows you to more accurately reflect the time invested in taking care of your patients.

Yes, if you provide us with the patient’s DOB, insurance, zip code and the type of mental health resources needed, we can vet local health and supportive services tailored to the patient’s needs. We will get back to you within one business day. 

Our team may see a patient for a one-time face to face consult via telehealth to better clarify diagnosis and/or treatment plan. However, our team will not directly prescribe medication to your patient even through these face to face consults. Our program was developed especially to support frontline clinicians in the care of their patients. If your patient is assessed to need additional specialized services after a face to face consult, our team will assist with referrals for that service.

Our teams work in a coordinated system of 12 hubs located in academic health-related institutions across Texas each with a team of mental health professionals ready to assist you with mental health care questions or resource referrals. 

Call 1-888-901-CPAN (2726) and dial 4 then 1 or text (806) 599-5581. 

Email staff at CPAN@ttuhsc.edu or PeriPAN@ttuhsc.edu for additional information about the program or to schedule an in-person or virtual presentation about our services.

The purpose of the call is to gather necessary details about the patient. We need the patient's name, date of birth, race, ethnicity, and insurance information if available. Please provide the medical or patient record number if you've contacted us before about this patient. Also, we require the patient's zip code to find resources nearby. Additionally, please give us the primary care contact number and email or fax number for sending referrals or resources.

Our staff are live on the phones Monday-Friday, 8 a.m.-5 p.m., except for institutional holidays (e.g., National holidays like Thanksgiving and MLK Day.). There is also a secure voicemail system where you can always leave a message outside of these times. Our staff will return your call during regular business hours the next business day.