Volunteer Services

Report to Volunteer Coordinator 
Be sure to keep the supervisor’s name and email for reporting absences 

The Texas Tech Physicians clinics are busy departments with many moving parts. Being a part of a clinic team helps ensure positive patient experiences in the clinics by freeing up the staff and allowing them to focus more on the patient rather than the processes. Interacting with and assisting our staff also promotes collaboration to increase productivity and efficientcy in providing quality health care. 

Position Description: As a clinic assistant, you will help with the processes that help the clinic function which may include filing, deliveries, clean up, or patient transport. The expectation is for you to be efficient and professional during your time in the clinics whether you are working with patients or clinic staff. 

Procedures and tasks: 

• Clearly giving appropriate information and directions to patients and visitors. 
• Escorting patients to the lab, information desk, and other necessary support service areas. 
• Assist with clinic processes and tasks as delegated by your supervisor: 
  • Accurately prepare, process, copy, sort, shred, and file medical records and office material. 
  • Put together information packets, fax and mail clinic documents, or decorate and reorganize for holidays/special events. 
  • Other duties might include cleaning/restocking exam rooms and other administrative tasks for nurses and doctors. 
• Shadowing/observing is only permitted with physician approval. Get to know the faculty and staff to build a relationship with the clinic, if you would like to shadow you can reach out to your Volunteer Coordinator for assistance. 
• Other duties as assigned. 

How to Get the Most Out of This Assignment: 

• Take ownership of all the tasks provided to you and produce quality and professional work. 
• Take initiative in your assignment by being proactive and jumping on tasks to help the clinic run smoothly. 
• Get to know the staff you are working with; these individuals you are affecting with your work and getting to know those you work with will make the experience for rewarding and fun.

Report to Volunteer Services
At Texas Tech Physicians and TTUHSC, we take patient satisfaction and service very seriously. The Information Desk team is in a place to provide an extra layer of patient engagement and service to ensure the best possible experience for our patients. 

Position Description: As a member of the Information Desk team, you will be given direct and consistent contact with our patients. The expectation is for you to be friendly and available to assist not only our patients, but also Texas Tech Physician’s staff. 

Procedures: 

• Create a friendly environment by greet each patient as the enter or leave the assigned area (main lobby or clinical waiting room) 
  • Stand by the entrance where the patient will enter your assigned area. 
  • If the weather permits, stand under the awning of the Medical Pavilion or HSC entrance to greet patients and help them load and unload their belongings if they look like the could use your help. 
  • Members of the Information Desk team should not sit/stand behind the information desk unless alone or assisting with desk tasks. 
• Remain attentive to the patient and anticipate their need. Ideally you approach them in order to offer assistance before they ask you for help. 
  • Walk the visitor to their destination. This should be happening as often as possible. 
  • Offer elderly patients assistance to fill out forms as they wait for their appointment. 
  • Provide or offer a wheelchair to patients who may need one. 
• Assist the Patient Service department with various projects related to patient satisfaction. 
• Members of the Information Desk are also on call and might be assigned to any of our various clinics or departments for either part of the entirety of their shift. When you come to volunteer, be ready for anything. 
• Student Volunteer Priorities: Adult/Senior Volunteer Priorities: 
  • Walking patients/guests to their destinations
  • Help with phone calls
  • Greeting visitors
  • Valet info/checkout wheelchairs
  • Wheelchair assistance
  • Greeting Visitors
  • Documenting and helping with phone calls
  • Walking patients to destinations 

Standard Greetings:

“Hello, welcome to Texas Tech Physicians, my name is _______, is there anything I can help you with?” “Welcome to Texas Tech Physicians, may I get you a wheelchair?” “Thank you for visiting us today. Have a nice day!” 

How to Get the Most Out of This Assignment: 

• Take Ownership of all the tasks provided to you and produce quality and professional work. 
• Take initiative in your assignment by being proactive and outwardly friendly to all patients and guests. 
• Get to know the staff you are working with. Creating close working relationships will make the experience more rewarding and fun, as well as trust in you to get the job done.