Road to Microsoft 365

Outlook Desktop App for personal or institutional devices: 

• For institutional devices only: If at any time, you are asked to sign into "all" of the Microsoft Apps on your institutional, select "No."
• Doing so will cause issues with the Microsoft license that is on all institutional devices. At this time, the only app that should require a sign-in is the Outlook App.

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On all Desktop outlook applications, you will be prompted to re-sign in and then approve the sign-in with the Microsoft Authenticator App. Once the sign-in is approved, emails will start to sync as usual.
Note: The sign-in page will look just like the Web sign in portal pictured above.

Use these steps to check to see if you have successfully sign into the TTUHSC Exchange Online account in the Outlook App on institutional or personal devices:

• STEP 1 - Open the Outlook app on your computer or laptop
• STEP 2 - Go to "file" in the top left and check the URL listed under "Account Settings."
• STEP 3 - Check that the server that is signed in is the "http://outlook.office.365.com/owa/ttuhsc.edu/"

If the "Previous" email server shows under 'Account Settings,' please use these steps to clear the old settings: TTUHSC Knowledge Base - How to: Clear Microsoft Accounts from Windows Device
(You will need to log in to IT Solutions to access this article.)

Mobile Email Apps:
This is a list of the currently accepted applications for accessing the TTUHSC email for phones and tablets:

• Microsoft Outlook and their mobile variants (Outlook for iOS/Android)   
• The built in Apple mail app for iPhones and iPads   
• Linux email application, Evolution    

Note: If you already have your email connected to one of the approved phone email apps, you will be prompted to re-enter your password. Follow the prompt or go to the settings of the app and re-enter your eRaider password. You will be prompted to approve the sign in with the Microsoft Authenticator App, and then you emails will start to sync as usual. 

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Please note: If your email does not start syncing when you re-enter your password into the app, please go to settings, remove the account from the phone, and re-add the account.

• With any Mobile email app, you may be required to update the passcode that unlocks your device. 
• This is a security requirement from Microsoft. Please follow the prompts to change the mobile device passcode.
• Do not use the same one, you will be prompted again until it is changed to a different passcode.
• Once the passcode has been changed, you can change it back to the original passcode, if you choose to.
  
  

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  Please take special care to remember the new passcode that you set. ITSC cannot assist in getting back into your device if it is forgotten.
  
  You will need to contact the manufacturer of your phone to get back in.